Responsible for the collection and resolution of past due account receivables; provides students and/or account holders with information and guidance on various account payment options; negotiates specialized payment arrangements and advises on various payment options; works toward full resolution; works collaboratively and develops working relationships with students, university staff, and outside entities; maintains thorough documentation, provides data and reports; functions as part of a team of Counseling/Collection Representatives in the Office of the University Bursar; advises and counsels debtors via phone, email, mail and face to face meetings; responsible for return check collections, department receivables, student loan collections and tuition and fee receivables; makes outbound collection calls; resolves delinquencies; negotiates payment arrangements; performs skip tracing activities; interacts with and supports multiple departments, regional campuses and professional colleges to resolve collection issues; serves as point of contact and works collaboratively with outside vendors including The Ohio Attorney General’s Office, Special Counsel, Third Party Collection Vendors and Student Loan Servicer; identifies, reviews, analyzes and offers resolutions on individual accounts including detailed analysis of account history and solution options; must apply critical thinking and due diligence in account resolution; functions with a high degree of autonomy; completes loan verification and payoff requests, processes bankruptcy correspondence; responsible for reporting in various third party systems; performs payment corrections and resolves accounting or data errors; prepares information and documentation required for court; submits requests for account write offs; provides requested information to federal government for employment investigations; performs special duties as assigned; attends meetings and trainings; maintains an expert understanding of functionality in PeopleSoft SIS modules and the Student Loan System; assists in the training of student employees; handles sensitive and confidential information; maintains an advanced understanding of and ensures compliance with all applicable State and Federal laws and regulations and university policies; provides office coverage during operational hours; may work evenings and weekends.
Bachelor’s degree, or an equivalent combination of education and experience; two years of experience in collections and/or financial counseling; strong knowledge and understanding of first party collections; must possess strong negotiation skills; understanding of fiduciary responsibility; ability to work with a diverse population of students and staff; exceptional interpersonal and customer service skills; detail oriented; must possess strong analytical and critical thinking skills; must possess excellent written and verbal communication skills; ability to work independently, as well as, collaboratively to solve problems.
PeopleSoft Student Financials experience; knowledge and general understanding of university policies and procedures as it relates to delivery of services to students; experience with student loans and/or Higher Education portfolio.
Target Salary: $17.30 - $20.20 Hourly
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Cente...r, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.