Job Requisition Number: 23463. Campus Shared Services (CSS) ? a division of the UC Berkeley Office of the Vice Chancellor for Administration ? provides reliable, high-quality administrative support to faculty, academics, staff, student employees, and retirees in support of the UC Berkeley mission of teaching, research, and public service.
CSS provides services in the areas of Business and Financial Services, Human Resources, Academic Personnel Support, Information Technology (IT), and Research Administration to nearly all campus units.
The Regional Director will lead a newly created service team that provides administrative support in the specific areas of Research Administration (RA), Business & Financial Services (B&FS), and Human Resources & Academic Personnel Support (HR/APS). The Regional Director will collaborate with academic departments to lead management and cultural change, orienting a new service region to a more explicit focus on faculty and department relationships and customer satisfaction with an integrated service team. This position reports to both Peggy Huston, the CSS Chief Operating Officer, and to Ron Cohen, the Associate Dean for Research Administration assigned to the Service Region (referred to below as the Regional Associate Dean or RAD). The Region is part of a larger shared service center with a matrixed organizational structure focusing on both functional expertise and service quality. The Regional Director works closely with the leadership, faculty, and staff in the units within their region, with the CSS Leadership Team, campus leaders, and the other Regional Directors to ensure a shared understanding of strategic goals and objectives. The Service Region currently supports the academic mission and research enterprise of the College of Chemistry and the Division of Mathematical and Physical Science. It supports approximately $185M in annual research expenditures and 190+ faculty with seven academic departments and multiple research centers. The region?s mission is to provide fully integrated and effective administrative services to support and encourage healthy growth in the units it serves and to support the excellence of the research, teaching and service mission of the University. The Regional Director has oversight and fiduciary responsibility for strategic and operational planning of the annual budget of the Service Region and for insuring that the region and the departments it serves work in concert to achieve mutually agreed upon objectives. Working closely with CSS Chief Operating Officer and the RAD, the Regional Director develops short- and long-term strategic plans for providing optimal and cost effective services. The position has operational responsibility for a department of approximately 30 professional and clerical staff and leadership responsibility for coordinating and collaborating with staff who report to the colleges and departments (e.g. the department managers, HR, budget and AP staff, and college assistant deans) who are an essential part of the team of professionals executing the work of the region. The Regional Director establishes operational objectives and work plans, and delegates assignments to subordinate managers/supervisors.
The Regional Director plays a pivotal role in designing and developing the culture and infrastructure required to support administrative, academic and research needs in a shared service environment. Leads and manages a large fully integrated administrative organization with diverse functions. Collaborates with other Service Regions, central campus units (e.g., Controller, Sponsored Projects Office, HR) and with academic unit leadership in the Service Region to improve upon campus-wide processes and lead implementation locally. Makes decisions for the Service Region with appropriate input from stakeholders and ensures achievement of objectives. Assures audit and compliance responses are timely and accurate and that the organization identifies and implements best practices to limit audit exposure. Serves as a primary advisor on administrative operations to the Deans of Service Region units. Analyzes emerging issues and changes related to compliance and provides advice, guidance and assistance to the Deans within the Service Region. Represents the Service Region in campus-wide meetings and discussions.
?In collaboration with departments and colleges, develops, implements, and maintains an efficient and cost effective administrative unit that spans multiple functional areas. Continually assesses and makes appropriate decisions on administrative or operational matters and ensures achievement of operational objectives (e.g., business processes, budget, staffing, space planning). Identifies, plans, and implements the activities required to accommodate and support changes in or additions to unit and research program goals, to ensure administrative accountability. Instills a culture of continuous improvement, measures the effectiveness of service delivery and maintains a strong culture of partnership with key staff in the units served
?Participates with other higher-level managers to establish Service Region strategic plans and objectives that are in alignment with the academic units, CSS, and the campus. Represents the Service Region in academic unit, CSS, and campus-wide meetings and discussions. Participates in planning, designing, and implementing campus-wide processes. Interacts with higher-level management on issue resolution, managing controversial situations, and handling intra-and inter-Region negotiations.
?Communicates to subordinate staff including subordinate managers and line staff on the overall mission and direction of the units served by the Service Region, instills confidence and builds a sense of community and ownership. Promotes quality customer service, administrative innovation, and respect for colleagues, teamwork, and open channels of communication. Instills strong management practices among subordinate managers/supervisors. Ensures staff understand the expectations of their respective roles in the unit and that they regularly receive feedback on their performance and coaching to achieve their full potential.
?Monitors, reviews and provides feedback to academic units, CSS, and university leaders regarding policies and procedures affecting Service Region administrative services. Participates in regional, CSS, and campus-wide committees focused on improving administrative services.
?In collaboration with academic unit leadership, develops long-range and strategic plans for research programs; participates in the proposal preparation phase of large grants/centers to ensure adequate administrative coverage?Demonstrated and progressive management experience of continued and expanded responsibility in an academic research environment. ?Advanced, specialized knowledge of academic, research, and business administration at a large, complex organization with diverse funding sources. This should include knowledge of the full range of business services including human resources, fiscal controls, risk management, organizational development, contract and grants administration, and the implementation and administration of multi-center research programs. ?Knowledge of federal and other sponsor regulations governing grant and contract administration, including the Office of Management & Budget Circulars and Federal Acquisition Regulations. ?General knowledge of laws, regulations, and policies relating to protection of human participants, animal welfare, intellectual property, and cost-accounting standards. ?Demonstrated success at leading teams through business process improvement, systems initiatives, and organizational change. ?Advanced skills in strategy development, systems planning and change management. ?Excellent leadership abilities to oversee multiple functions or departments through subordinate managers. ?Advanced knowledge of administrative management theory and ability to translate into practice. ?Excellent ability to establish metrics for department and employee goals which measure effectiveness of contributions to efficient operations of department. ?Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques. Skills in establishing and implementing customer service standards. ?Advanced knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll. ?Strong knowledge of common campus-specific and other computer application programs. ?Bachelor's degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.