Here at UnitedHealth Group, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm) The Training Supervisor is a leader of trainers who facilitate our learning programs and who is a support partner for our business leaders. The Training Supervisor develops people and enables processes to produce and effectively deliver learning solutions. This leader will work with internal Learning Solutions teams to coordinate and oversee Trainers assigned to various internal initiatives. In this role, you will develop a team of trainers and support business initiatives. You will be responsible for communication, internal or external, of delivery specific results for your assigned area and identifying and mitigating potential risks to class performance pre and post transition to operations. This leader challenges the team promoting innovation, creativity and leadership. As a Leader of this team, you will oversee Trainers facilitating instructor led, virtual, and blended learning to a variety of audiences including new and tenured employees and leadership. In addition, you will consult with our with our business partners to provide an effective learning solutions. As a Training Supervisor, you will be responsible to ensure Trainers keep skills alive through looping to maintain subject matter expertise for multiple skills delivered within the business while performing at or above tenured goals. Primary Responsibilities:Oversees Trainer's facilitation of classroom, virtual, and blended learning to varied audiences within multiple skill sets Promotes engagement within teams, across teams and for individuals Analyzes, addresses and communicates performance metrics during and post class at the individual, class, and national level, using data to drive program improvement for our constituents Participates in scheduling and monitoring Looping completion at a local and national level in conjunction with Resource Management Builds strategic partnerships with others in Learning Solutions and with business partners, vendors and/or global partners Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs) Collaborate with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs) Identify non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics) Evaluate learner readiness to tailor planning of training solutions Translate business needs into training/development needs Identify/select appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption Sets team direction, resolves problems and provides guidance to members of own team and national team Adapts departmental plans and priorities to address business and operational challenges Influences or provides input to forecasting and planning activities Process decisions are most likely to impact multiple groups of employees and/or customers (internal or external) Generally work is self-directed and not prescribed. Works with less structured, more complex issues
Required Qualifications: High School diploma/GED with equivalent years of experience 2+ years of leadership experience either managing or mentoring team members, or leading learners in training setting 2+ years of training facilitation experience Proven ability to build relationships, lead, influence, and coach others including: peers, business partners, and training staff Demonstrates knowledge of various training delivery methods (Blended, Instructor-Led, Computer-Based, Webinar) Knowledgeable about industry best practices and ability to apply those practices to daily work Proficient computer skills including Microsoft Word and PowerPoint. Intermediate skills with Microsoft Excel Ability to travel up to 15% as part of this role Preferred Qualifications: Bachelor's or Advanced degree Strong analytical and time management skills, attention to detail, and problem-solving abilities Previous experience in project management, planning and working on multiple deliverables at a time Ability to work through ambiguityCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Training Supervisor; Operational Training; Trainer, facilitator, Train
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.