Reporting to the CEO, the Director of Association Management Services will lead a new department with two direct reports to assist in overall account portfolio management (currently 8) with additional resources from other departments as needed.
The Director of Association Management Services will manage the day-to-day operations of association client(s), including overseeing staff and initiatives related to membership, communications, sales, meetings, budgeting or other pertinent actions. Responsibilities include, but are not limited to the following:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Provide direction regarding overall association strategy
Implement client directives
Follows best practices in leading assigned organization to create a Strategic Plan and update it regularly
Effectively lead Board and Committee structures that align with an organization’s strategic plan; including attending meetings and preparing minutes, as appropriate
Ensure staff resources and deliverables are focused on client objectives
Oversee creation and consistent delivery of Board orientations
Create and maintain a nomination process that aligns with the strategic goals and focus of the organization
Oversee proper voting process
Execute and maintain required volunteer governance forms (anti-trust, confidentiality, conflict of interest, whistleblower, etc.)
Identify new member benefits, emerging trends and actions to positively grow membership
Develop, write, and produce communication vehicles directed to members, i.e. association e-newsletters, etc.
Maintain state association Web sites and related member portals
Develop and maintain orientation packets for new members, working to improve and make content more audience-specific
Review membership benefits programs and identify which programs/services appeal to which markets/regions/demographics
Coordinate mass mailings to members and other constituents; identify cross-marketing opportunities
Develop, present and manage the organization within an annual budget
Oversee effective financial reporting to the Board and relevant committees, proactively alert Board to any significant variances
Create and maintain an investment policy statement and all related reporting
Assures that Association has proper governing and legal documents
Responsible for association operating in compliance with applicable laws and regulations (State and Federal laws, Articles and bylaws, etc.)
Follows best practices with respect to articles of incorporation, annual incorporation filings, and Bylaw compliance)
Risk Management and Insurance Coverage
Ensures that assigned organization has appropriate coverage for all programs and performs a regular review to confirm that it is maintained.
Oversees proper filings related to copyrights and/or trademarks to properly protect assigned organization’s intellectual property
Oversee all events and conferences
Drive sponsorships and other revenue generation initiatives with strong relationships with member companies
Maintain an awareness of on-line educational options, virtual meeting options
Perform timely annual performance reviews, conduct an annual review of each team member’s job description
Support professional development of each team member, identify relevant training programs or specialized skill development programs
Conduct annual partnership survey and work with NPMA’s CEO and client partner Board to respond to any reported concern(s)
Review client contract with all team members on a regular basis
Follow all document retention policies
Follow all file structure policies
The Director of Association Management Services must be a positive team player in a challenging and changing environment; includes working with a variety of personnel. Flexibility under competing time requirements and changing deadlines. Excellent focus and a good sense of priorities. Detail oriented, high energy, self-motivated, organized, versatile and multi-task oriented. High level of patience to work with a wide range of client personalities.
Requires a Bachelor’s degree in Marketing and Communications or related discipline.
Requires a minimum of five (5) years’ experience in association management (non-profit preferred) and a minimum of three (3) years’ experience in working in a supervisory capacity in the professional field.
Must be able to work on project teams and share accountability/reward for achieving broader goal.
Must possess strong initiative and be results-oriented.
Must possess excellent interpersonal, verbal, and written communication and negotiation skills and the ability to respond to common inquiries from internal and external customers.
Requires presentation and public speaking skills to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, top management, public groups, and/or boards of directors.
Requires intermediate to expert-level knowledge of Microsoft Office programs (i.e. Word, Excel and PowerPoint) and Web applications.
Additional Salary Information: Compensation for this position includes a base salary plus a full package of employee and health benefits.
Interested candidates should submit a resume and cover letter responding specifically to the experience and qualifications being sought to: Dominique Stumpf, CEO, NPMA at email@example.com. Refer to Association Management in the subject line. No phone inquiries please.
The National Pest Management Association is committed to diversity and invites individuals who bring a diversity of culture, experience and ideas to apply. NPMA is an Equal Opportunity Employer.
All correspondence will remain confidential.
The National Pest Management Association (NPMA), a non-profit organization with more than 7,000 members from around the world, was established in 1933 to support the pest management industry's commitment to the protection of public health, food and property. This commitment is reflected both in the continuing education of pest management professionals and the dissemination of timely information to... homeowners and businesses.
NPMA exists to positively impact the businesses and livelihoods of those in the pest management community each and every day. Headquartered in Fairfax, Va., just outside of Washington, D.C., the association today is guided by the vision of knowledgeable industry professionals who serve on NPMA's Board of Directors.
The organization's professional staff addresses the technical, governmental, educational, business, and networking needs of its members.