This position provides support to the goals/ mission of the agency by providing collaborative, analytical and quality services between Workforce Services and other departments. This will be done through research, tracking, monitoring. communicating and developing associated reports and data. Will collaborate & partner with internal and external positions.
Conduct initial assessments and make initial determinations of eligibility for programs, prior to direction to Partner program staff
Refer customers to appropriate services throughout the Center, knowing all Partner programs, intake/eligibility requirements, hours of operation, etc.
Maintain customer tracking systems and follow established processes
Record referrals and site utilization in conjunction with Resource Center staff
Be familiar with and disseminate information regarding recruitment activities both onsite and throughout the workforce area
Maintain central calendar of activities and site services
Facilitate and manage Partner and community based referrals
Liaise between departments to ensure ongoing communication and problem solving.
Generate specialized spreadsheets to analyze and create monthly (or as required) reports from database and systems to assess trends and program implication.
Assists in the ongoing maintenance and monitoring of program performance against plans.
Assist in the preparation of required departmental, agency and funder reports.
Assist with the monitoring and coordination of processes for data sharing, updates, revision control as well as coordinating ongoing projects.
Participate in promoting various training services department and programs and recruiting suitable candidates
May assist with the preparation of proposals and grants including the collection of data to complete status and/or reports for funders.
Contributes to the development of departmental goals and objectives; represents the department or function on projects and may perform in project leadership role
Interfaces with businesses and may post positions for clients on job boards
Coordinates job fairs and other job search activities for clients
Performs other related duties as required or assigned.
May travel to various locations, as well as employer and funder locations, to build relationships and identify opportunities for clients.
Knowledge or Expertise:
Self-starter who can prioritize and manage multiple tasks and priorities, meet deadlines, and demonstrate consistent reliable follow- through.
High initiative, outstanding organizational skills, clear attention to detail and the ability to follow-through.
Knowledge of or direct work experience with employment/training government programs.
Excellent written, verbal, and interpersonal communication skills.
Advanced computer proficiency with Microsoft Office products (Word, Outlook, Excel, Access); knowledge of social service government systems strongly preferred.
High school diploma or equivalent, Associates or Bachelor’s degree from an accredited university in business or other related field preferred
Minimum 2-5 years’ experience program operations/reporting/quality assurance ideally with a social service agency