Position Summary: With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. Established in 1961, AACC is a fully-accredited, public two-year institution that offers national and regional studies that can lead to a degree or certificate, industry credential, transfer to a four-year institution, or career enhancement, personal enrichment and lifelong learning.
The Program Assistant in the School of Business and Law is responsible for administrative, clerical, and other support services for faculty and staff in Business Administration, Business Management, Economics, and the Entrepreneurial Studies Institute. The Program Assistant also assists, as needed, in the Legal Studies Institute and the Homeland Security and Criminal Justice Institute.
Job Duties and Responsibilities:
Provide telephone coverage, backup office coverage, and support; respond to inquiries via email and direct callers to appropriate personnel. Take and deliver messages promptly and accurately; receive and distribute mail to the appropriate faculty/staff.
Greet and welcome visitors, determine their needs, provide general information, and direct inquiries to the appropriate faculty or staff.
Assist faculty by providing information, supplies and services.
Maintain frequent and close communication with faculty and staff to ensure activities and events are developed in a timely manner according to the proposed calendar of events and activities.
Interact with students and faculty to ensure dissemination of accurate information and to respond to their needs for directions and services.
Serve as a back-up resource for The Hatchery and Business Resource Center, the Legal Studies Institute, and the Homeland Security and Criminal Justice Institute to serve faculty, staff, students, and visitors.
Provide support in planning, developing, and logistics of events and engaged learning activities.
Assist in updating and maintaining School of Business and Law bulletin boards and display cases.
Utilize Colleague to access information, respond to inquiries, and run queries.
Other duties as requested.
Position hours are 11:00 a.m. to 7:00 p.m. (M-Th) and 8:30 a.m. to 4:30 p.m. (F) (Hours can periodically fluctuate based on the need of the School.)
High School diploma or equivalent is required.
For the Assistant I level-a Minimum of one (1) year of Microsoft Office experience and ability to type accurately required. For the Assistant II level-a minimum of three (3) years of experience is required.
Proficiency in Outlook, Excel, and Power Point required.
Demonstrated computer skills and experience, using a variety of software packages, required.
Ability to work with minimal supervision required.
Demonstrated customer service experience, including problem solving and conflict resolution skills, required.
Ability to deal tactfully and effectively with students, faculty, administrators, government agencies, business/industry representatives, community organizations, and the general public required.
Effective oral, written and interpersonal communication skills, including grammar, spelling, punctuation, proofreading and editing skills required.
Proven ability to work in a fast-paced environment, multi-task, and meet deadlines required.
Some web design and graphic experience, including Photoshop, InDesign, Acrobat, Acrobat Premier, and Publisher.
Associate degree is preferred
Work Schedule: 11:00 a.m.-7:00 p.m. Monday-Thursday and 8:30 a.m.-4:30 p.m. Friday
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a f...ully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.