This position has been changed from an internal UCSD posting to external as of 3/10/2017. All applicants are welcome to apply.
This position will remain open until filled.
UCSD Layoff from Career Appointment: Apply by 01/25/2017 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible Disability Counseling and Consulting services (DCC) or Special Selection clients should contact their Vocational Rehabilitation Counselor for assistance.
The Customer Service Professional I is responsible for performing patient revenue cycle and customer care activities in accordance with applicable Federal, State and local standards, guidelines and regulations, and in adherence to UCSD Health customer service standards. These responsibilities include but are not limited to customer service, patient billing and/or patient account balance collection activities associated with the hospital and professional revenue cycle.
High School diploma; or an equivalent combination of education and experience.
Minimum of two (2) years of hospital or professional services billing and collection experience.
Demonstrated understanding of the principles of customer service, customer communications, and/or problem resolution, relevant to healthcare settings.
Proven experience must include patient billing, collections and customer service. Experience must include patient billing, collections and customer service, and experience working with hospital or professional services billing information systems.
Experience with hospital and professional services billing and collection, including patient billing, collections and customer service. Comprehensive training in patient revenue cycle and healthcare customer service skills.
Proven knowledge of government and non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities.
Proven knowledge of financial assistance programs, and demonstrated ability to match customer needs to the appropriate programs and facilitate the application process.
Demonstrated knowledge of medical terminology, CPT, ICD-10, HCPCS, and modifier codes, including impact on coverage and reimbursement.
Demonstrated ability to apply principles and best practices of customer service and courtesy during all types of customer interactions, including in-person and telephone.
Proven ability to independently apply problem analysis and resolution principles, and situation response guidelines, to appropriate take actions and resolve patient billing concerns with minimal direction.
Demonstrated proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel, Word).
Demonstrated ability to communicate and problem-solve issues professionally and effectively with individuals at all levels of the organization.
Proven ability to communicate effectively, verbally and in writing. Ability to effectively communicate and escalate unresolved patient billing concerns to management.
Demonstrated ability to pay attention to details and follow through independently.
Certified Professional Coder (CPC).
Three (3) or more years of experience.
Experience in academic or other complex, multispecialty setting.
Experience with both hospital and professional services revenue cycle.
College level course work in medical terminology, finance, or other relevant subject matter.
HFMA Certified Revenue Cycle Representative, Certified Professional Coder (CPC or CPC-H).
Must pass a background check.
Must pass physical, drug screen and TB test.
Must be able to work various hours and locations based on business needs.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and ...five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.