Position Description:Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMPrimary Responsibilities:Develop and configure documentation (Summaries of Benefits, Summary of Benefits and Coverage (SBC), Group Enrollment Agreements) for use by UnitedHealthcare (Oxford Platform) employees.Provide subject matter expertise towards the configuration and maintenance of policy, protocol, and inter - and intra - departmental processes and communications as it relates to documentation.Run training huddles and coaching sessions as needed.Review and update SOPs as needed.Assist with Peer to Peer reviews of the team's templates.Key Accountabilities:Research, define, and communicate documentation set up detail for new and existing documentation projects.Communicate new and / or updated information to stakeholders.Assist in the development and maintenance of tools to help facilitate the consistent application of process and protocols for the department.Identify necessary changes in policy and workflow as a result of the development/ implementation of all business changes, internal policies and processes, and external communications.Manage multiple projects for large and small business updates including communication and documentation of these projects.Interact with various departments to make decisions to ensure successful implementation of corporate initiatives.Partner with the Product Development / Implementation and Legal teams to create / update and implement documents to support product rollout initiatives.Perform other projects and duties as assigned in support of department goals and objectives. Examples of these would include but not be limited to: participation in focus workgroups, attending team engagement activities, and assistance with other areas for testing or research.Complete up training and online continuous learning as required.
Required Qualifications:High School Diploma or GEDAbility to work within standard business hours Monday- Friday 8 AM-5 PM, EST.Intermediatelevel of proficiency in Microsoft Word - perform formatting with text and chartsIntermediatelevel of proficiency in Microsoft Excel - comfortable with spreadsheets and basic formulasPreferred Qualifications: Undergraduatedegree or higherExperiencewith data mappingFamiliaritywith insurance and / or medical terminologyPublishingor editing experienceSoft Skills:Excellentoral and written communication skills, including the ability to effectivelydeliver results on assigned projects.Becomfortable with working with team members in a virtual environmentCandidateswith leadership qualities, includes the ability to workindependently without direction, possession of problem solving and root / causeanalysis skills, and the ability to be a change agent. Also included arecandidates that take ownership of their work.Physical Requirements and Work Environment:Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computerService center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityCareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, UnitedHealth Care,document specialist, Excel, publishing / editing, data mapping, SOP, root / cause analysis
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.