Position Summary: We have an exciting opportunity to join our team as a Manager-Information Management.
In this role, the successful candidate Manage an Operations Team of 4-8 analyst throughout the Tri-State area Oversee approved NYULMC low voltage vendors. Manage ticketing system for the Structured Cabling Team Coordinate IDF/BDF day-2 installations Monitor the A/C, Electrical and BMS for the IDFs/BDFs Ensure processes and procedures are being followed
Performs other duties as assigned.
Coordinate 24/7 support of IDFs/BDFs
Ensure Industry Standards and NYU Standards are followed
Manage IDF/BDF access
Design and implement telecommunications pathways, spaces and technology rooms
Directly manage and coordinate with team members, and varying dependent organizations to ensure successful on time completion of Moves, Adds and Changes (MAC).
Facilitates discussions with end-user departments to identify innovative and appropriate use of technology through work flow analysis and by developing a strong understanding of their operational business needs. Works with users to develop alternatives that will meet their needs in a fiscally responsible manner.
Conducts regularly scheduled meetings with various team members to coordinate project implementation.
Demonstrates an ability to understand the priorities for end user departments, RED+F and MCIT, working with constituencies to ensure that proper standards are followed throughout the construction and/or renovation process.
Must be able to meet deadlines and multitask.
Must be able to work in fast paced team oriented environment.
To qualify you must have a BA or BS in Computer Science, Information Systems or a related discipline and equivalent work experience. Equivalent work experience is defined as progressively responsible positions over a period of not less than 5 years or within healthcare IT, healthcare consulting or healthcare account management. Minimum of 10 years of healthcare experience as a direct employee, consultant or dedicated account manager. Previous experience with significant healthcare cabling and or construction projects, defining the MCIT requirements for architects, management, contractors and end-user departments so that they have an understanding of the impact of various decisions. Strong consultative and communication skills, analytical ability, decisiveness, judgment, and the ability to work effectively with end users, RED+F, MCIT, staff and vendors. Must have a good understanding of MEP Systems. Demonstrated ability to lead people and get results through others. Must demonstrate excellent writing skills and be able to write RFPs, processes and procedures. Ability to think ahead and plan. Provide effective problem analysis and problem resolution at both a strategic and a functional level. Excellent interpersonal and communication skills. Must be willing to travel within the Tri-State area
RCDD Certification or willingness to achieve is preferred. Must have strong knowledge and experience in Structured Cabling. Must have excellent interpersonal skills, and ability to understand the business and technical needs of the end user as well as foster customer relationship building and deliver outstanding customer service. Strong verbal and written communication skills; ability to communicate technical information to nontechnical users; ability to work effectively with customers. Candidate should be able to work in a fast-paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable. Strong time management, technical and analytical skills required. Ability to think logically and creatively in problem solving. Should know when to escalate a problem. Contributes individually with supervision and as part of a team. Ability to work effectively with end users, MCIT and RED+F. May be required to work weekends and stay late as necessary
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.