We have an exciting opportunity to join our team as an Emergency Communications Operator.
Reporting to the Manager of the Telecom Operator Operations, the Emergency Communications Operator position is responsible for day-to-day Emergent support (Proactive and Reactive) of all Emergency calls into the Telecom Operator Call Center. The ECO will require becoming familiar with the NYU Superblock, Extended Superblock, HJD, NYU Lutheran, NYU Winthrop Hospital and all other off-site locations. The ECO must be skilled and able to work off script and take control of an emergency situation if no one of authority is available to provide guidance or direction.
Provide 1st level support for all Emergency related issues that present themselves to the Operator Call Center.
Proactively monitor social media, CNN, and NYC OEM feeds for pertinent news that could affect NYULMC negatively, causing a disruption to everyday business.
Liaison with Telecom Senior leadership, Security leadership, and Emergency Management team to aid in the message delivery and actions that are designed to keep the employees at NYULMC, HJD, and Lutheran safe.
Proactively call critical department, Buildings, RED+F, etc. to see if all systems are operational.
Ability to receive and efficiently execute instructions from EM+ER, Charge Nurse and Administrator On-Call.
Assist with Fire Safety Alerts (include Fire Alarms, Smoke Condition and Fire Drills.
Activate Security Alerts per incident type (Combative Person, Bomb Threat, Active shooter).
Watch Command High Impact Notification via OEM Radio (10/60 and MCI Level B, C, D Notifications).
Control over Send Word Now and Single Wire emergency systems
Keeping of Electronic logs of all Roll-Call and all reported incidents details and report findings to appropriate leadership.
Connects multiple parties in a conference call to discuss incident specifics and next steps.
Assist in training phone operators and new ECO.
Standard Switchboard duties such as answering hospital main line, patient information line, activating clinical codes, and handling page requests.
Must have a High School diploma.
5+ years of relevant experience in any of the following areas: FDNY/NYPD/911Operator/OEM Call Center/Ambulance Call Center.
Leadership Skills (ability to lead, motivate and stimulate others).
Computer Skills (Excel, Word, Internet navigation, Social Media and emails).
Strong verbal and written communication skills.
Telephone answering skills working in high pressure teams or Call Centers.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.