Hayes, Inc., an internationally recognized leader in health technology research and consulting, is dedicated to the delivery of high-quality healthcare and improved outcomes through the integration of evidence into decision making and policy development. The unbiased information and comparative-effectiveness analyses we provide enable evidence-based decisions about acquiring, managing, and paying for health technologies. Our worldwide clients include hospitals, healthcare systems, government agencies, health plans, and employers.
Currently we seek a full-time, Evidence Advisor with the following qualifications and experience to join our team:
Conduct ad hoc research in response to client questions by completing bibliographic and regulatory database searches, online research, plus review and synthesis of abstracts and/or interpretation of information in Hayes reports. Produce written reports and responses in order to meet the business, clinical, and evidentiary needs of the client.
Perform scoping of requests for Hayes reports, coordinate with other Hayes clinical and scientific colleagues regarding client requests as needed. This includes specific topics and/or report elements to ensure appropriate clinical and evidence support for clients and prospects.
Manage a portfolio of health system clients and create internal relationships that support collaboration to achieve contract fulfillment, excellent customer experience, and optimal client satisfaction.
Determine appropriate level of service available to client according to contracted assets; facilitate any negotiations needed to provide client with requested information in compliance with client’s existing subscription.
Responsible for account management including client outreach, support of internal contract renewal process as needed, and identification of potential sales opportunities for additional Hayes products and services based upon client needs.
Conduct initial and ongoing orientations/training for assigned clients and prospects as needed. Monitor client usage and drive usage through interactions and relationships based on insights from data.
Support sales team by conducting demonstrations to potential clients and managing limited trial engagements.
Execute No Search Results (NSR) program and follow-up as needed with assigned clients. Support other Client Services team members, as needed.
Participate in LIVE CHAT client service activity providing online coverage, scheduling support and message updates.
Maintain or exceed customer satisfaction benchmarks
Travel to client sites to develop relationships, including workshops/conferences.
Demonstrate knowledge of Hayes products and services.
Performance of additional duties and tasks as identified by Management as needed.
Hospital / health system supply chain experience strongly recommended, specifically working on value analysis projects related to product standardization, new product acquisition, and product utilization in health systems.
Minimum five years’ experience in healthcare systems/hospital environment with understanding of the use of evidence in decision-making within hospitals.
Exceptional verbal/written communication and interpersonal skills for both internal and external interactions with clients, peers, and project stakeholders; direct experience working with clients and stakeholders recommended.
Project management experience, including hands-on experience managing projects of various size and scope
Telecommuting is allowed.
Additional Salary Information: PHYSICAL CAPACITY REQUIREMENTS:
Adequate hearing ability and clarity of speech to facilitate telephone interaction.
Sufficient manual dexterity and vision for reading published literature and preparing electronic reports.
Schedule: Full-time; flexible but must meet deadlines
Travel: 10-20% travel, based upon new client subscription, training and annual meetings
Location: Home office/client site
We offer a competitive base salary, a comprehensive benefits package that includes medical, dental, life insurance, short- and long- term disability, 401(k) retirement savings plan, and generous paid time off benefits.
Qualified applicants must be legally authorized to work in the US without requiring sponsorship.
Applicants with a disability that prevents them from using the online application process may email firstname.lastname@example.org or call 215-855-0615 for assistance.
Hayes, Inc., an internationally recognized leader in health technology research and consulting, is dedicated to the delivery of high-quality healthcare and improved outcomes through the integration of evidence into decision making and policy development. The unbiased information and comparative-effectiveness analyses that we provide enable evidence-based decisions about acquiring, managing, and pa...ying for health technologies. Our worldwide clients include hospitals, healthcare systems, government agencies, health plans, and employers. Hayes, Inc. is a certified woman-owned small business (WOSB).
Specialties:health technology assessments, consulting services, comparative effectiveness research, mental and behavioral health, horizon scanning services, genetic test evaluation services, clinical research support.