Cornell Tech is a new graduate campus of Cornell University that brings together faculty, students, business leaders and tech entrepreneurs in a catalytic environment to reinvent the way we live in the digital age.
A hallmark of Cornell Tech is a rapid pace of change and growth, which serve as opportunities to pursue excellence and improvement, not merely scale. We iterate to learn quickly from our activities and to improve our programs and ways of working. We further expect our organizational structure to continue to change, given the pace of our activities and programs and our iterative learning process. We see Cornell Tech serving as a model organization for our students, demonstrating the operations of a highly effective, dynamic, information-age organization.
The Director, Student Services for Cornell Tech is responsible for developing and managing student services for all masters and PhD students studying at Cornell Tech. The successful candidate has a significant understanding of the academic and non-academic needs and goals of graduate students to enable support for a diverse and rapidly growing student body. This position partners with faculty, program directors, staff, campus leadership and university colleagues to ensure comprehensive student engagement and programming that enhances students' academic and campus experience as well as post-graduate success. This position serves as Cornell Tech's primary point of contact with the University Office of Student and Campus Life (including student health services) as well as the Graduate School, Registrar and Institutional Research and Planning departments on matters pertaining to students on campus.
Specific duties of the role include, but are not limited to, supporting Cornell Tech's students by:
Serving as a point of information for students and responds to students' needs which includes coordination with admissions, health services, financial aid, housing and social programs for students
Serving as the primary contact for all student issues and concerns to help facilitate the support and process for resolving discipline-related processes and procedures
Coordinating communications and programs for students pre-matriculation
Providing leadership to develop New Student Orientation programming
Providing guidance and advocacy on behalf of/to students
Overseeing policy enforcement and coordination across Cornell Tech and with Cornell University
Providing staff leadership to student organizations and governance including liaising with University and campus administrators/leadership
Managing budget and developing office policies regarding student life program development
Organizing and facilitating regular campus outreach events regarding student issues and concerns, in addition to creating new efforts, including Town Hall Meetings and surveys
Developing initiatives focusing on academic success and oversee advisement regarding degree and distribution requirements
Monitoring and supporting students who are struggling in classes
Partnering with faculty program directors as they develop and implement curricular enhancements as well as follow up with specific issues and needs
Ensure campus compliance and best practices related to student services
Overseeing policy and practice on leaves and withdrawals, including exercising judgment regarding petitions for exception to policy under extenuating circumstances
Planning and implementing recognition ceremony and other end-of-year events
Supporting PhD recruiting and visitor days as well as PhD orientation
Coordinating with Ithaca as appropriate to schedule PhD courses as well as visiting PhD students
The position manages the Cornell Tech registrar function and has responsibility for issues related to academic integrity. The position must coordinate effectively with Cornell Tech's enrollment group, which supports students prior to deposit, and career management, which supports students' summer internship and post-graduate placement, in addition to working closely with faculty program directors and campus leadership.
In addition, the position supports both Cornell Tech and Cornell NYC students by:
Supporting compliance activities for all Cornell students living on the Cornell Tech campus
Coordinating with Ithaca and Weill colleagues to support non-Cornell Tech degree students
Developing and providing training in best practices among student services (as well as other faculty and staff) regarding crisis management issues, including overseeing and evaluating their implementation in coordination with the Associate Dean of Students, NYC Student Support
Position requires a Master's degree with at least 5 years of leadership and management experience in the higher education field. The position requires sound judgement; clear understanding of Cornell and federal policies including Title IX; strong personal integrity; ability to maintain confidentiality; initiative; and self-direction. Ability to facilitate and motivate employees, build functional teams, and effective working relationships, and lead teams to successful goal completion. Ability to analyze issues, develop solutions, and implement actions independently and in a timely manner. Ability to work under pressure. Courteous customer service orientation is required. Proven executive verbal and written communication skills and public speaking skills.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell Uni...versity's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.