We have an exciting opportunity to join our team as a Senior Health Info Management Associate.
This position provides customer service to the registration and scheduling areas of NYU Hospitals Center regarding the demographics on patients medical records. This position assists customers by changing critical patient identifiers as appropriate, merges duplicate medical record numbers after extensive investigation and verification, and assists clinical staff with the chart correction process.
Responds to telephone or email requests from registration or scheduling areas to update patient demographics or merge medical records in Epic. Ensures that all requests are completed in a timely manner. Communicates effectively using written/verbal skills. Maintains a professional and friendly demeanor.
Researches possible duplicates utilizing all appropriate tools, systems and materials in accordance with the Merge Center policies and procedures. Clarifies questionable situations with the Merge Center Manager. Makes decisions based on the outcomes of research.
Completes duplicate research by merging medical records in Epic or marking records as known non duplicates (KND). Follows through with decisions post-research by selecting the appropriate action. Ensures that the chosen action performed is based on evidence (three consistent identifiers). Provides notes within the record of the reasoning behind the action taken.
Investigates demographic changes for validity and accuracy. Utilizes the audit report provided within Epic. Ensures that any changes made to demographics have supportive documentation provided. Questions any changes without provided documentation. Informs the registration staff of the information necessary to proceed with a change or merge.
Completes assigned potential duplicates reports as outlined in Merge Center policies and procedures. Completes assigned cases within the reports within a timely manner.
Communicates effectively among the Merge Center shifts and registration staff. Assists Merge Center teammates with decision making. Forwards unresolved requests to the next shift as appropriate. Communicates effectively via email. Brings concerns, issues or discrepancies to the attention of management.
Assists clinicians with chart correction functions. Provides general technical directions on how to correct documentation errors within electronic patient records.
Performs other duties as assigned.
Must have a High school diploma with 2-3 years of experience in an area directly related to the position or equivalent combination of education and experience.
Demonstrated thorough knowledge of Health Information Management or hospital operations is required.
Knowledge of medical terminology and computer skills is required.
Demonstrated excellent verbal and written communication and interpersonal skills required.
Associates or Bachelors Degree in Health Information Management or Technology.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.