As a social justice organization, YWCA Evanston/North Shore seeks to raise awareness of the issues of racial and gender equity and to affect real change in our communities. Focused on racial justice, domestic violence, women’s economic advancement, and youth health and safety, YWCA Evanston/North Shore serves the northeast metropolitan Chicago area with a variety of programs and services that improve the lives of women, families, and communities. Learn more at: www.ywca.org/evanston.
YWCA is an Equal Opportunity Employer, and is committed to creating a workforce that reflects the diversity of the communities we serve.
Position Description: As an important member of YWCA Evanston/North Shore management team, the Human Resources Manager manages the administration of HR policies, procedures and programs, and supports departmental development, hiring and onboarding processes for paid and volunteer staff, employee relations, training and development, compensation, organizational development, and HRIS to support an optimal work environment that recruits and retains quality staff.
Employee Relations (30%):
Advises management in appropriate resolution of employee relations issues.
Responds to inquiries regarding policies, procedures, and programs.
Administers performance review program to ensure effectiveness, compliance, and equity within organization.
Advises employer on response to ADA, FMLA, VESSA, and other leave requests and ensures full compliance with employer obligations.
Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
Human Resource Information Management, Planning, and Compliance (25%):
Maintains knowledge of legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
Investigates accidents and prepares reports for insurance carrier.
Coordinates annual review and updating of employee handbook.
Liaison with pro bono HR attorneys as needed.
Manages and updates HRIS system and regularly audits data integrity.
Monitors payroll hours to ensure appropriate approvals and compliance with ACA eligibility criteria.
Assists in human resource analysis and planning to support strategic goals of the organization.
Captures and reports human resource metrics for dashboard review.
Training and Development (20%):
Trains management in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.
Initiates practices that will enhance employee engagement.
Oversees building the capacity of the organization to coordinate and conduct professional development commensurate with organizational resources.
Conducts general organizational orientation for new employees and prospective volunteers.
Hiring and Onboarding (10%):
Annually reviews and updates employee and volunteer hiring practices.
Recruits for open positions and oversees the posting all job notifications and collection of resumes ensures collection of key EEO summary information.
Develops a volunteer recruitment and screening process to ensure increased integration of volunteers into the organization.
Oversees the completion of all new hire and volunteer paperwork both by hiring supervisor and candidate, oversees background check processes, and maintains files in compliance with employer policies.
Assists in the development and implementation of an effective onboarding process including conducting new employee orientations to foster positive attitude toward organizational goals.
Benefits and Compensation Administration (10%):
Administers salary administration program to ensure compliance and equity within organization.
Reviews wage surveys within labor market to determine competitive wage rate.
Oversees the administration of benefits programs such as life, health, dental and disability insurances, pension plans, vacation, sick leave, leave of absence, and employee assistance.
Nonessential Functions: (5%)
Attends and participates in leadership meetings, required staff meetings, and other organizational committees as requested by supervisor.
Performs other duties as assigned by management.
Understands and adheres to all of YWCA Evanston/North Shore procedures and policies as well as YWCA Employee Handbook.
To perform the job successfully, an individual should demonstrate the following competencies:
Relationally Oriented – The ability to be conscious of the feelings and opinions of others; to value others as people instead of just their organizational role or value; to value relationship building and the ability to know when to put people before tasks.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Bachelor’s degree and a minimum of 5 years of experience in human resources; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write professional text that conforms to prescribed style and format.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Microsoft Word, Excel, Outlook, PowerPoint, and familiarity with human resource systems management.
Certificates and Licenses
PHR, SPHR or SHRM-CP, or SHRM-SCP required.
Submit resume and cover letter to email@example.com. Be sure to list the position title in the subject line of your email. No phone calls please.
Founded in 1858, the YWCA is the oldest and largest multicultural women’s organization in the world and has been in the forefront of most major movements in the United States as an advocate for social change. Dedicated to eliminating racism and empowering women, the YWCA Evanston/North Shore has made a difference in the lives of women, children and families by working to end domestic violence; nur...turing women’s economic empowerment and leadership; fostering racial, gender and economic equity; and empowering youth through swimming.