NYU Langone is one of the nation's premier academic medical centers that includes five hospitals (Tisch Hospital, Rusk Rehabilitation, Hospital for Joint Diseases, Hassenfeld Children's Hospital of New York, and NYU Lutheran Medical Center) and more than 200 ambulatory locations across the New York metropolitan area. It also includes NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. Our trifold mission to serve, teach, and discover is achieved daily through an integrated academic culture devoted to excellence in patient care, education, and research. Learn more about NYU Langone.
Position Summary: We have an exciting opportunity to join our team as a Sr. FGP Medical Assistant (35).
In this role, the successful candidate is an individual whose primary role is to assist with patient throughput and improve overall patient flow within the practice at Trinity. The Sr. Medical Assistant assists the clinical team in the care of patients and families by completing assigned patient care tasks; provides competent, safe, and compassionate care with emphasis on an understanding of the challenges faced by hospitalization, undergoing procedures or diagnostic tests; demonstrates NYULMC Core Values in all aspects of job performance. Under the guidance of Practice leadership, this individual will assist in identifying areas of opportunity, and help to pilot new processes, systems and activities that will ultimately improve overall practice performance.
Obtain vital signs, weights, EKGs when needed. Assists in escorting patients. Ensure chart is available, with relevant lab work and test reports if indicated, for physician when the physician sees the patient.
Assists with maintaining patient flow to and from exam rooms and treatment areas.
Assist with blood collection/phlebotomy
Ensure exam rooms and treatment areas are cleaned after each patient leaves and prepared for the next patients arrival
Assists Medical Assistants with rooming during peak hours and ensures optimal overturn of exam rooms
Serve as the liaison and a key point of contact between practice operations, management and coordinating patient throughput
Focuses effort on providers with consistent delays in patient flow and identifies areas for improvement for practice leadership discussion
Report to practice management on findings from the monitoring of practice operations and make recommendations as needed
Proactively communicate with patients in a timely manner to provide consistent and individual updates , while continuously tracking wait times, delays and next steps
Actively listen to patient concerns, and escalate to appropriate management as they arise, performing service recovery as needed
Consistently communicates all issues, concerns, new ideas with appropriate supervisor
Assists Practice Liaison with complaints pertaining specifically to wait time by investigating cause
Consistently reviews exam room grid to ensure optimum room utilization on a daily basis
Anticipate patient needs and communicate with appropriate staff and leadership to manage and facilitate solutions
To qualify you must have a Upon hire or entry into the position, must hold a current Medical Assistant Certification from an accredited institution.
Minimum of 3 years of Medical Assistant Experience in a faculty group practice or hospital setting.
Medical Assistant Certificate
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.