Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Candidates in this role will act as a main point of contact for client leadership and facilitate client / MARCH meetings. They will ensure MARCH meets or exceeds performance requirements set forth in contract between client and MARCH by working with client and necessary MARCH departments. Primary Responsibilities:Act as a primary liaison between client and MARCH.Develop and maintain positive relationships with key contacts at clients. Key contacts will be in a variety of functional areas and hold various positions within the client organizations. Attend and facilitate Joint Operating Committee / Delegated Oversight meetings with clients. Manage any MARCH deliverables. Investigate, analyze, and develop creative solutions to complex client specific concerns. Facilitate, coordinate, and hold accountability for completion of reporting requests and action items from the client. Communicate to MARCH management changes in client relationship or client deliverables. Review contractual agreement between client and MARCH to ensure all service levels are continually met.Interact with and educate MARCH internal departments regarding client and regulatory required changes in service levels, reporting requirements, benefits, network requirements, etc. Prepare recommendations to rectify problems, increase client satisfaction, and improve communication. Create, update, and maintain department Policy and Procedures and workflows.Assist in creation of workflows for processes that involve MARCH and the client. Processes should take advantage of technology and increase accuracy and efficiency. Maintain a comprehensive understanding of services performed for client, their LOB(s) and benefit structure.Educate client on all of MARCH's value added services.Work with Provider Relations regarding network expansions and new markets.
Required Qualifications:High School Diploma / GED5+ years of client or vendor interaction experience in a managed health care settingPreferred Qualifications:Bachelor's Degree (or higher)Prior management experienceCareers with MARCH® Vision Care. Now this is a place where you can bring your compassion and desire to innovate. MARCH® Vision Care was built with a groundbreaking platform in mind for delivering quality vision care — one that not only focuses on early disease detection, but also uses state-of-the-art technology to help improve communication between members and their doctors. As part of the UnitedHealth Group family of businesses, we specialize in the administration of vision care benefits for managed care organizations, specifically for government sponsored programs such as Medicaid, Medicare, Medicare- Medicaid Plans, and Healthcare Exchange. Join our team and you'll quickly realize this is the opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Woodland Hills, California, Client, Vendor, Interaction, managed care, management
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.