CLINICAL COORDINATOR, PATIENT OUTREACH & CARE MGMT
UW MEDICINE POPULATION HEALTH MANAGEMENT
Open Until Filled
Salary is commensurate with education and experience.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. UW Medicine owns or operates Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, a network of UW Medicine Neighborhood Clinics that provide primary care, UW Physicians, UW School of Medicine, Airlift Northwest, and other owned, operated or affiliated entities as appropriate. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance a partnership among UW Medicine, Fred Hutchinson Cancer Research, and Seattle Children's.
UW Medicine Population Health Management has an outstanding opportunity for a Clinical Coordinator of Patient Outreach and Care Management, UW Medicine. Under the supervision and leadership of the Director of Patient Outreach and Care Management for UW Medicine, the Clinical Coordinator of Patient Outreach and Care Management for UW Medicine will be responsible for creating standardized, structural processes and workflows for care management, care coordination and communications between insurers, care managers, clinicians and their representatives within UW Medicine and the Accountable Care Network (ACN). The Clinical Coordinator will function as a central point of contact to facilitate collaborative coordination of care in an expeditious fashion between the medical providers and payers, while simultaneously creating and maintaining these relationships. These responsibilities extend throughout the UW Medicine and the UW Medicine ACN, including external provider organizations, for all UW Medicine contracts, and will continuously navigate the complexities of organization.
The Clinical Coordinator will promote improved patient outcomes by conducting centralized reviews for Care Management needs for the UW Medicine organizations and their clinicians, and communicate with the organizational Care Manager leads in a way that continuously improves care processes and their subsequent outcomes, improve patient outreach, reduce care gaps and risks gaps as it relates to HEDIS measures. This effort will purposefully use competency in clinical skills, care management experiences and critical thinking that is self-initiated, while simultaneously meeting contractual timelines for all payers.
Additional Areas of Responsibility:
Assist with data collection and analyses for reporting purposes to support the work of UW Medicine and the UW Medicine ACN.
Develop reports on a monthly, quarterly and yearly basis, to demonstrate data is it relates to the work completed by the Clinical Coordinator of Patient Outreach and Care Management, the outcomes and impact of this work.
Central outreach when appropriate related to patient attribution to primary care.
Process documentation creation and training materials when appropriate.
Use proficiency with MS Excel and MS Visio (or ability to learn quickly)
Assist with recording meeting discussions.
Serve as primary, single point of contact for payers.
Be positive and eager to learn.
Take initiative and invested in seeming program grow.
Ability to be creative and innovative.
Education & Work Experience Requirements:
Bachelor of Science degree in Nursing from an accredited program for nursing education AND at least three-to-five (3-5) years of experience in either: a) Healthcare environment in care management, disease management case management, or utilization management; or b) PCP environment where the practice was at least 35% full risk lives.
Previous experience and familiarity with Epic.
Certifications/Licensure: Active, current Registered Nurse (RN) license with the State of Washington. (Hired individual must maintain active licensure annually).
Required Qualifications and Skills:
High clinical competence; an ability to work in a team situation with other professionals; demonstrated ability to carry out responsibilities with minimal supervision.
Commitment to continuous quality improvement working with co-workers in a team-oriented collaborative governance model.
Clinical knowledge in care management; understands and fulfills duty of care, with excellent coordination skills.
Demonstrates role flexibility, impeccable organizational skills, attention to detail; demonstrated ability to function effectively in stressful situations.
Demonstrates proficiency in using technology that bolsters communication and delivery of care (Epic, ORCA, Excel, PowerPoint, Word, Visio) while upholding UW Medicine's policies around confidentiality and sensitive PHI (Protected Health Information).
An equivalent combination of education and experience may substitute for stated requirements.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.