We have an exciting opportunity to join our team as a Health Information Management Representative.
This position is responsible for processing requests for the release of patient information and providing customer service. Ensures that health information is maintained in accordance with established NYU Medical Center policies and procedures, The Joint Commission (TJC) standards, and regional, state and federal guidelines.
Processes requests for information from insurance companies, attorneys, patients, PRO, physicians, federal and state agencies, etc., as assigned. Opens and date stamps requests in a timely fashion, determines if requests are proper (i.e. valid authorization with a valid date, etc.); initiates a return letter if authorization is inappropriate. Determines if special consent forms are necessary depending on the type of patient illness (i.e. psychiatric, HIV, etc.). Ensures that requests are processed accurately and in a timely fashion. Performs on-going follow-up of outstanding requests and informs the manager of request status when necessary.
Enters requests accurately into ROI systems. Maintains accurate electronic files of requests and updates systems as needed. Scans authorization forms and related documentation into patient chart. Scans requested records into ROI systems and ensures that quality images are captured.
Responds to inquiries from patients and staff members and instructs them in the appropriate methods for requesting records. Forwards authorizations to appropriate areas.
Identifies missing or incomplete medical information and complies with departmental procedures for following-up on missing or incomplete documents.
Prints copies of requested information as needed. Distributes printed information (or digital files) to authorized individuals. Appropriately grants access to electronic records.
Performs other duties as assigned.
Must have a High school diploma with 1-2 years of experience in an area directly related to the position or equivalent combination of education and experience.
Effective oral and written communication and interpersonal skills required.
Must have knowledge of relevant computer systems.
Medical terminology and prior health information management experience is preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.