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Position Summary: We have an exciting opportunity to join our Radiology team as a Manager-Practice Performance Improvement & Operations.
In this role, the successful candidate is responsible for assisting the Radiology Department Administrator and Radiology Leadership in driving performance improvement of Radiology practice operations, with a focus on fostering a culture of patient centered care and service excellence. The manager will incorporate lean and six sigma methodologies to analyze, assess and identify process improvement opportunities, assist in implementing change, and coordinate activities to obtain expected results and meet targeted performance metrics. The Manager will also create tools to monitor and manage quality assurance strategies. These strategies will include review of key performance indicators, current workflows, productivity and service quality expectations across all Radiology locations. The Manager will work with the FGP leadership team and other key stakeholders across the institution to achieve desired results.
In partnership with Radiology operations leadership, assess, design and lead performance improvement. Utilize expertise in analyzing performance management data to present high-level findings and provide actionable recommendations to Radiology leadership.
Incorporate lean/six sigma methodology and data analytics into the development of detailed action items and project plans to monitor, track and trend the success of identified improvement initiatives.
Manage project plans, ensuring timelines and milestones are set, and collaborate with multi-disciplinary teams to ensure goals are achieved.
Facilitate and lead meetings and workgroups in partnership with Radiology Operations and key stakeholders to discuss initiatives and strategize on improving and optimizing practice operations.
Collaborate with Radiology leadership to identify areas of focus, and work with Radiology practice leadership and managers to implement new initiatives and best practices.
Utilize existing reporting tools and assist in developing additional methods to track and trend performance expectations, with a focus on access, patient experience, practice responsiveness, clinical communication expectations, etc. across radiology practices.
Review key performance indicators and other data sources to determine improvement opportunities and work with Radiology leadership and key stakeholders on improvement plans.
Review existing QA reports, and help develop new QA methodologies, to identify potential gaps in practice workflows, ensuring that improvements and changes in process are enforced.
Partner with Radilogy leadership on ways to improve training curriculum for targeted audiences, and educate and reinforce critical concepts and workflows to optimize performance.
Build and promote positive relationships with all stakeholders by providing one-on-one quality support; promote and facilitate communication both upstream and downstream
Minimum Qualifications: Bachelors degree required. Five years of progressively responsible performance management and process improvement experience, with at least two years of experience managing projects. Demonstrated ability to identify opportunities for improvement and develop tools to improve quality and results. Excellent analytical, organization, planning and time management skills. Qualified candidate must be able to effectively communicate with all levels of the organization, and have excellent oral, written and interpersonal skills. Required proficiency in MS Windows and Office. Familiarity with other databases and analytic tools a plus.
Preferred Qualifications: none
Qualified candidates must be able to effectively communicate with all levels of the organization.
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NYU School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU School of Medicine's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.