HR Director - Service Delivery (Hospital, Clinic Experience - Relocation Assistance Available)
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity â of culture, thinking, learning and leading â is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbiltâs mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Our Service Delivery Team supports VUMC employees and leaders with key human resource (HR) needs. We are able to help proactively consider many perspectives that result in a best practice solutions, and we are available to provide coaching through all aspects of employment, guide employees and leaders to resolve employment concerns, clarify policy and answer employment questions, develop strategic initiatives for engagement, recognition and retention, assist in change, conflict management and mediating/facilitating conversations, and offer career development solutions.
As HR Director, you will lead the Adult Patient Care Center Service Delivery Team (SDT). You will also be responsible for creating and implementing HR strategy in coordination with business and HR leaders. You will serve as a resource, partner and leader in managing HR functions for multiple functions within the adult hospital and clinics in maintaining a positive and rewarding work experience for employees.
Seven years (7) of human resource experience in areas such as employee relations consulting, recruitment, organizational development, compensation or benefits with a minimum of two (2) years in a leadership role
Hospital and/or clinic experience is required
Proven experience in employee relations
Proven experience in strategic development of actions that produce results with internal business customers
Demonstrated ability to review multiple data sources ,prepare and present concise analysis
Demonstrated ability to take complex ideas and communicate in clear and effective manner
Strong business literacy skills in both verbal and written communication.
Highly confident, self-directed, motivated and diplomatic
PHR or SPHR certification is preferred
In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University Medical Center provides its faculty and staff members with a benefits package that is comprehensive and flexible. Components for benefits-eligible employees include:
Accidental Death & Dismemberment (AD&D)
Flexible Spending Accounts (FSAs)
Build collaborative relationships within all levels of the organization to foster open communication and active listening
Lead special projects, conduct research, analyze data, translate information, identify trends and develop actionable items to increase retention and engagement
Prepare and present comprehensive information that represents ideas clearly and concisely, both orally and in writing
Plan and support organizational projects, strategic initiatives, and implementation plans
Demonstrate the ability to lead a high performing team with a focus on delivering world class service
Lead HR team and provide guidance on HR best practices, employee relations issues, compensation reviews, business trends in customer groups and successful partnerships across business and human resource teams
Resolve complex human resource and business challenges by evaluating data, engaging with others, providing new/various solutions, gain agreement, implement and maintain resolution
Coaches healthcare leaders on effective leadership practices that create a workplace that fosters trust, collaboration, communication, active listening and quality feedback in the production of high performing teams
Functions well in an environment with a governance structure that requires in person communication to multiple groups for feedback, recommendations and implementation
Develop/evaluate adult nursing strategy by working with many levels of leadership (COO, CNO, AOO, ANO, Directors, Managers and Supervisors)
Key Functions and Expected Performances:
Human Resources (Advanced): Knowledge of various components of human resources which may include human resources management, the recruitment process, skills development and tracking, benefits administration, training, compensation, organizational development, and compliance with associated federal/state regulations.
Business Results (Advanced): Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.
Leadership (Advanced): Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measureable outcomes.
People Management (Advanced): Interacting, communicating, building relationships and developing employees.
Compliance (Advanced): Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.
Operations Planning (Intermediate): Anticipates resource needs to meet objectives and implements appropriate processes.
Quality Management (Intermediate): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
Organizational Impact: Establishes key tactical and operational plans of a sub-function or multiple departments that has longer-term effect on results of the sub-function.
Problem Solving/Complexity of Work: Integrate knowledge and in-depth analysis from several areas to resolve complex problems that are both technical and operational.
Breadth of Knowledge: Applies comprehensive knowledge of professional/technical area and broad management knowledge of other professional areas to carry out objectives.
Team Interaction: Leads multiple departments with a function.
Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others
Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations
Communicates Effectively: Anticipates different audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues
Delivering Excellent Services
Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services
Solves Complex Problems: Critically evaluates complex information and identifies trends/ risks to make recommendations to improve processes across areas
Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance
Ensuring High Quality
Performs excellent work: Anticipates problems or obstacles which may interfere with quality standards and develops plans to ensure areaâs quality standards are met
Ensures continuous improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities
Fulfills safety and regulatory requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance
Managing Resources Effectively
Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles
Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources
Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities
Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas
Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies
Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change
VUMC Recent Accomplishments:
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
The Leapfrog Group: grade "A" in Hospital Safety Score
National Institutes of Health: among the top 10 grant awardees for medical research in the US
Magnet Recognition Program: Vanderbilt nurses are the only group honored in Middle Tennessee
Nashville Business Journal: Middle Tennessee's healthiest employer
American Hospital Association:among the 100 "Most Wired" medical systems in the US
Keywords: HR Director, Human Resources Director, Hospital, Healthcare, Employee Relations, Service Delivery, HR Business Partner, Human Resources Business Partner, HRBP
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of o...ur leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.