Salary commensurate with education and experience.
UW Medicine's IT Services department is looking for an outstanding Biomedical Informatics Services Manager to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependentsAND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parkingPRE-TAX!
Tuition Exemption program at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
The primary responsibility of the Biomedical Informatics Services Manager ('Manager') position is to provide operational oversight of the informatics services provided by UW Medicine Research IT and our CTSA funded Institute of Translational Health Sciences (ITHS). The Manager will oversee the teams that provide services to investigators including REDCap, the Biomedical Informatics (BMI) Consult team and other self-service tools supported by the Research IT team within UW Medicine Information Technology Services (ITS). This position will report to the Director of Research IT for ITS and is also part of the Institute of Translational Health Sciences Biomedical Informatics Program (the local CTSA). The Manager is the final escalation point for the team for issues that may occur in the technology systems (i.e. REDCap, I2B2, CTMS, etc.) used by the Resarch IT teams and is responsible for ensuring the correct tools/technologies are being used to provide services to the Principal Investigators. This will involve staying on top of industry trends/movement related to technology within the clinical research industry. The position is also responsible for ensuring that the teams have process documents, support and tracking procedures, documentation and necessary resources to accomplish their functions.
The Manager will work directly with both the Chief Research Information Officer and the Director of Research IT to develop a communications plan, prioritization plan, evaluation plan and services catalog offered by UW Medicine Research IT and ITHS Biomedical Informatics. The Manager reports to the Director of Research IT. The position will provide leadership to team members and will help allocate time and effort on specific projects based on team priorities. The position will be the front face of the investigator facing services (such as clinical study data capture, electronic health record data access and custom ETL for research) and will be expected to engage investigators in a professional manner and will maintain a high quality of service.
The manager will work with ITHS leadership, UW Medicine Analytics teams, Research IT teams and investigators to manage the services provided within the catalog.
UW Medicine includes a complex inventory of services provided for biomedical informatics. The manager must be able to work with investigators (customers) and staff to provide a very high quality of service in a timely fashion.
The position will provide project management, tracking and invoicing of services provided.
UW Medicine Information Technology Services (ITS) department is a shared services organization, which supports all of UW Medicine. UW Medicine is comprised of UW Medical Center, Harborview Medical Center, Seattle Cancer Care Alliance, Northwest Hospital, UW School of Medicine, UW Physicians, and UW Physicians Network. The IT Services organization is responsible for ongoing support and maintenance of the infrastructure and applications which support these institutions, along with the implementation of new services and applications that are used to support and further the mission of improving health through patient care, research and teaching. One of the key functional groups within ITS is Research IT. Research IT works closely with the Analytics functional group in ITS as well.
This position within the Research IT group promotes the implementation of UW Medicine IT Services' investigator facing services. This is a visible position across the university and will likely engage a diverse audience of professors and staff. Some public speaking will likely be required.
Customer Engagement (45%)
Build and maintain effective working relationships with Principal Investigators and other customers throughout business and clinical departments.
Work with investigators to provide services; fulfill services as needed.
Assist and coordinate complex services that involve multiple team members.
Develop project prioritization plan.
Develop and implement a communications and marketing plan for services.
Ensure execution on data platform development efforts.
Develop service catalog for Research IT and ITHS biomedical informatics services.
Establish, manage, and continuously improve Biomedical Informatics standardized service processes and workflows for intake, engagement, service delivery and invoicing, ensuring transparency and a high degree of customer service.
Work with UW Medicine CRIO and ITS DRIT to develop plan for engaging other ITS departments for collaborative services.
Manage the Biomedical Informatics Services team work schedule utilizing an appropriate change control process, ensuring a disciplined approach to schedule manipulation.
Manage the collection and assessment of new work requests, ensuring they are efficiently and effectively triaged, assigned and executed to completion.
Provide leadership for execution of enterprise research informatics strategy.
Participate in strategic planning of ITS in the areas of information technology and research informatics.
Manage the development and delivery of training for users on Research IT processes and standards.
Track projects and insure proper invoicing is completed.
Participate in ITHS program meetings as required.
Personnel Management (20%)
Organize, lead, and motivate a team of customer facing Developers and Business Analysts (ITHS and ITS).
Regularly review and assess staff performance; conduct annual reviews and ensure each FTE has an active development plan.
Identify and put into place remediation plans to ensure optimal performance of staff and consultant resources.
Understanding priorities, risks and constraints, assign staff to the activities to best meet customers' needs and in consideration of staff members' professional development.
Create processes and programs that encourage teamwork and collaboration.
Develop, mentor, and grow people, build skill sets, establish career paths and succession plans.
Identify gaps; recruit and retain top talent.
Model the behaviors that are consistent with UW Medicine, IT Services, and ITHS standards.
Research IT Group Collaboration (10%)
Partner with Research IT, ITS, and ITHS management teams to continuously improve organization.
Working with colleagues, identify challenges and inter-team solutions.
Coordinate activities and projects with other leaders/managers in IT Services where interdependencies exist.
Vendor Management (5%)
Serve as primary contact for the vendor for project deliverables, vendor resource issues, and the delivery of application components.
Collaborate with vendors to optimize assignment of appropriate resources in a timely manner.
Ensure vendors fulfill contractual and other obligations to UW Medicine.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Computer Science, Information Technology, Business Administration or related field or equivalent combination of education/experience.
6+ years experience must include the following:
3+ years' experience working in an academic research environment.
3+ years' experience working in a complex health care environment.
2+ years' experience working with biomedical informatics platforms.
Progressively more responsible experience managing a team of technical staff who support critical, complex computing infrastructure to include understanding of quality and data center management.
Experience managing, coaching, and developing technical staff. This experience should include training, assigning, and reviewing completed work assignments.
Ability to develop and manage departmental budgets.
Successful candidates should also have/possess:
Demonstrated ability to develop and foster successful business relationships.
Ability to prioritize and handle multiple tasks in a demanding work environment.
Ability to work well under pressure and demonstrate consistent follow through.
Ability to work well independently as well as with a diverse group of people at varying levels of skill.
Commitment to completing tasks with great attention to detail and with a routine, critical self-review.
Advanced skills relative to clearly communicating and presenting complex concepts and information.
Effective communication skills (both written and verbal) with internal as well as external customers.
Ability to present self and brand with professionalism.
Ideally, you'll also have: (desired skills and experience)
Experience with REDCap and clinical study data colletion.
Familiarity with electronic health record data and HIPAA.
Familiarity with electronic health record common data models, such as OHDSI OMOP.
What are some of the other tidbits that you might want to know?
The individual in this position is expected to work normal daytime hours. However, significant off-hours and weekends may be needed to resolve emergent challenges. This individual is also expected to be available for call on a 24x7 basis as needed.
Because of the physically separated sites for UW Medicine, this position requires the ability to quickly access sites, using personal means of transportation. Travel to/from includes, but is not limited to, UW Medical Center, Harborview Medical Center, downtown Seattle, and other facilities which are affiliated with UW Medicine.
Ability to communicate clearly in English, both verbally and in writing.
Appointment to this position will be contingent upon successful completion of criminal background and reference checks.
This posting may not include the complete description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on Apply to this position.
Who are we and what do we do? UW Medicine's mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow's physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports ALL of UW Medicine! UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral. #monster
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergra...duate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.