Summary: BNY Mellon Investment Management is one of the world's leading investment management organizations and one of the top U.S. wealth managers. Our business encompasses BNY Mellon's affiliated investment management firms, wealth management organization, and global distribution companies. Our goal is to build and deliver investment and wealth management strategies and solutions to meet our clients' needs. Drawing on deep expertise, we collaborate with our clients to tailor our best ideas and resources to meet their specific requirements. Through our global network we have developed a significant understanding of local requirements. We pride ourselves on providing dedicated service through our teams. With extensive experience in anticipating and responding to the investment and financial needs of the world's governments, pension plan sponsors, corporations, foundations, endowments planned giving programs, advisors, intermediaries, individuals and families, and family offices, BNY Mellon Investment Management can help our clients reach their goals.
The Dreyfus Corporation, established in 1951 and headquartered in New York, is one of the nation's leading investment management and distribution companies, currently managing approximately $286 billion in mutual funds and separately managed accounts. As part of BNY Mellon Investment Management, Dreyfus provides unique access to its exclusive and diverse global network of world-class asset managers, delivering powerful investment insight and strategies, including equity, fixed income and money market mutual funds, separately managed accounts, retirement and cash management strategies and asset allocation solutions.
The Role: Reporting to the Director of Retail Shareholder Services, the Client Service Representative will render a variety of customer services to our clients through application of knowledge of our organization, its services and products. The individual in this role will answer inbound calls, review and collect client information to determine requirements for service solutions. He or she will be responsible for resolving customer requests, questions and complaints and will analyze situations on behalf of retail clients to determine the best use of resources. In addition, he or she will inform and educate clients of specific requirements and responsibilities of retirement and non-retirement accounts.
The Client Service Representative will follow Retail referral guidelines in the event the customer would like assistance with their investment portfolio. He or she will provide fund information, including performance, yield and price. They will also provide other information that adds value to our customers. The individual in this role must have the ability to work well under pressure to meet time sensitive deadlines, have excellent communication skills, and possess interpersonal and organizational skills. He or she may be asked to produce ad/hoc-reporting or participate in special projects initiated by management.
Provide customer service to clients through application of knowledge of our organization, services and products
Answer inbound calls, review and collect client information to determine requirements for service solutions
Resolve customer requests, questions, inquiries and complaints
Provide high quality service and operational support for retail clients including transaction processing, problem-solving,reconcilation and research
Collaborate with internal departments to ensure timely and accurate servicing of client operational needs
Demonstrate self-confidence and the ability to maintain composure in difficult situations
Qualifications Basic Qualifications:
BA/BS degree or minimum two-year customer contact experience
Proficiency with Microsoft Word and Microsoft Excel
Ability to obtain NASD Series 6 & Series 63 licenses within 180 days of hire
Ability to pass a comprehensive classroom training program of 4-6 weeks; including written exams and telephone simulation exams
At least 1 year of customer service experience in the financial services industry
Understanding of banking and brokerage firm operations
NASD Series 6 & 63 licenses
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
As one of the world's leading investment management organizations and one of the top U.S. wealth managers, BNY Mellon Investment Management combines agility, insight and scale to create and deliver strategies and solutions to address our clients' needs. Encompassing BNY Mellon's investment management firms, wealth management organization and global distribution teams, we draw on deep expertise to collaborate with clients and tailor our best ideas and resources to meet their specific needs. We pride ourselves on providing dedicated service through our network of global professionals who have a deep understanding of local requirements. With our extensive experience in anticipating and responding to the investment and financial needs of the world's governments, pension plan sponsors, corporations, foundations, endowments, advisors, intermediaries, individuals and families, and family offices, BNY Mellon Investment Management is dedicated to helping clients reach their goals.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
Primary Location: United States-New York-Uniondale Internal Jobcode: 02975 Job: Asset Management Organization: North America Distribution-HR11430 Requisition Number: 1709905