The person in this position independently directs and manages the Child Support Department with a staff of 73 in delivering quality services related to establishment, collection and distribution of child support obligations. Reports to the General Manager of Human Services and serves as a member of the county leadership team in performing as a department head.
Example of duties:
Strategically plans, organizes, and directs all work operations of the Child Support Enforcement Department;
Sets department goals and objectives; ensures compliance with applicable State and/or federal requirements and appropriate County ordinances, policies and procedures;
Monitors and evaluates programs and services to identify needed changes.
Manages department staff directly and through subordinate supervisors; performs a variety of duties associated with supervising staff to include hiring, assigning work, ensuring professional development and training for staff, establishing performance standards, evaluating work, and providing guidance, direction and discipline up to and including dismissal from employment as necessary.
Projects budget estimates and provides oversight of and monitors the Department's budget, revenue, purchases/expenditure and financial reporting;
Reviews program accomplishments; and meets regularly with staff individually or in groups to discuss work flow, caseloads, policy changes, and work methods;
Provides administrative supervision of legal staff.
Consults with the Assistant County Manager and justifies capital improvements, Department and facility needs;
Employee performs related work as required.
Graduation from a four-year college or university with a major in criminology, sociology, business administration or a closely related field and six years of progressive work experience in a Child Support program to include three years of work experience as a Child Support Supervisor; or any equivalent combination of education and experience.
Thorough knowledge of the federal and State Child Support Enforcement Program, the Automated Collection and Tracking System (ACTS), related legal procedures, judicial operations, and office management practices and procedures; supervisory and managerial practices and techniques; skill in interviewing, investigating, and analyzing case variables; ability to organize and summarize case information; ability to analyze and interpret rules, regulations, and procedures; ability to plan, direct, monitor, and develop a Child Support program; ability to represent program in written form and effectively communicate with others; and the ability and skill to understand and utilize computers. Background check and negative drug test required. Also, requires a valid North Carolina driver's license with an acceptable driving record within 30 days of hire
The Community: Cumberland County is a large and growing county in southeastern North Carolina, with a diverse population of approximately 332,000 (2013 State Budget Office projection), the fifth most populous county in the state. We are home to Fort Bragg, one of the largest military installations in the world and headquarters for U.S. Forces Command, XVIII Airborne Corp, 82nd Airborne and U.S. Sp...ecial Forces Command, with an active duty population of over 51,000 troops. The strong military presence offers significant economic development potential, and there are opportunities for additional economic diversification. The City of Fayetteville (pop. 210,000, sixth largest city in N.C.), is the county seat and one of nine municipalities within the county. Fayetteville, whose motto is “History, Heroes and a Hometown Feeling,” is a two-time All-America City award winner that offers the amenities of a sizable city, a revitalized downtown area and numerous shopping opportunities. The county’s other municipalities provide the option of small-town living, and Cumberland County includes large rural agricultural areas as well.One of Cumberland County’s greatest assets is its thriving arts and cultural community. Theatre, symphony orchestras, and museums for adults and children are available, including the Airborne and Special Operations Museum. A variety of festivals and special events are held throughout the year and we are also home to the Fayetteville Fire Antz hockey team, the Swamp Dogs, a summer collegiate baseball team and in 2018 a yet to be branded Houston Astros Class A team. Cumberland County is home to two outstanding universities and an excellent community college. Located in North Carolina’s Sandhills region, Cumberland and the surrounding counties include scenic rivers, lakes and other recreation areas, as well as world-renowned golf courses that host major tournaments. We are two hours from the North Carolina coast and four hours from the Great Smoky Mountains and the Blue Ridge Parkway. County residents enjoy a pleasant climate with distinct seasons. The County’s Mission Statement is: To provide quality services to our citizens while being fiscally responsible. The County government, with approximately 2400 employees, provides services ranging from animal control to zoning, and strong support for quality public education, working with an elected Board of Education and appointed school superintendent. Award-winning programs in our Health Department, Finance Department, Public Library and Social Services demonstrate Cumberland County’s commitment to better serve our residents, prepare for the future and be a caring, inclusive and transparent government.