The AIDS Foundation of Chicago (AFC) mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases. We envision a world in which people living with HIV and related chronic diseases will thrive, and new HIV infections will be rare. Our work focuses on improving health equity, preventing new cases of HIV, serving as a collaboration and knowledge center, and being a bold voice for change.
We are seeking for an individual to serve as our Housing Navigation Specialist. The Housing Navigation Specialist will coordinate the AIDS Foundation of Chicago (AFC) Housing Navigation Services programs funded by the U.S. Department of Housing and Urban Development (HUD), including HUD’s Housing Opportunities for People with AIDS (HOPWA) programs, state and city government agencies, and private foundations. This position also serves as AFC’s liaison to housing program sub-contracted partner agencies that provide housing and direct services for people living with HIV/AIDS, and low-income individuals and families. This position also provides guidance and support to partner agency direct service staff and supervisors about the implementation of the housing program policies and procedures, and has shared responsibility for the overall quality of services provided.
Principal functions and responsibilities of this position include the following:
Provide guidance and support to partner agency service providers and supervisors about the implementation of Housing Navigation program policies and procedures; share responsibility for the overall quality and outcomes of services provided; field participant calls and complaints as necessary;
Coordinate day-to-day operations of Housing Navigation programs;
Answer phone calls from homeless people living with HIV/AIDS, who are seeking housing navigation services; conduct basic intake for clients to determine eligibility including demographic, psychosocial, and needs assessments;
Initiate the housing navigation referral process and follow-up on referrals;
Process rental and utility paperwork for clients in subsidized programs (i.e., HOPWA LTRS) and ensure funder compliance/requirements;
Provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Client Track).
Quality Assurance and Data Entry
Enter all intake data for new clients in client data tracking systems (i.e., Client Track); enter all close-out data on clients;
Review case notes and assessments in data tracking system for accuracy and completion on a regular basis; ensure the partner agency service providers (i.e., Housing Navigators) have entered correct information for accurate reporting;
Participate in annual site visits: review files for eligibility and compliance, and produce write-ups and recommendations;
Conduct quarterly case management database (i.e., Client Track) review; review electronic records for compliance, and complete write ups.
Meetings and Training Facilitation
Convene meetings with partner agency service providers on a monthly basis: facilitate, develop client plans, provide case consultation, and updates on policies;
Prepare, coordinate, and facilitate program meetings (i.e., Housing Navigation) and other related partner agency meetings with partner agency staff;
Attend and participate in monthly Agency meetings (i.e., Standard Operating Procedures Meeting, Client Track Work Group, Grants Prep meeting, Interdepartmental Training Workgroup);
Facilitate new Housing Navigator orientation and training sessions for sub-contracted partners;
Conceptualize, deliver, and facilitate quarterly trainings (i.e., Quarterly Tenant Empowerment Training); coordinate training logistics;
Deliver presentations to providers (i.e., The CORE Center) to promote and create awareness of Housing Navigation services.
Assist with agency-wide activities as directed, including Annual Meeting, AIDS Run & Walk, and others;
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
Protect organization's value and manage risk by keeping information confidential;
Perform other duties as assigned.
Bachelor's degree and 2 or more years of Human Services experience
OR 5 or more years Human Services experience
2 or more years Case Management experience
2 or more years Homeless Services experience
2 or more years HIV-specific service experience
Knowledge, Skills, and Abilities
Strong attention to detail and the ability to manage multiple projects, establish workload priorities, and meet deadlines are critical.
Excellent customer service skills and strong interpersonal skills and the ability to develop and maintain professional, trusting and positive working relationships with both internal and external customers.
Strong knowledge of the U.S. Department of Housing and Urban Development (HUD) programs and program requirement, rules and procedures.
Also, strong verbal and written communication skills and ability to work with diverse populations are key to success in this role.
Decisions and criteria governing the employment relationship with all employees at AIDS Foundation of Chicago are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability (including HIV/AIDS status), or any other factor determined to be unlawful by federal, state, or local statutes
AFC mobilizes communities to create equity and justice for people living with and vulnerable to HIV and related chronic diseases.
People living with HIV and related chronic diseases will thrive, and new HIV infections will be rare.
To realize our mission to mobilize communities to create equity and justice for people living wi...th and vulnerable to HIV and related chronic diseases, we will:
Improve health equity.
We will increase access to high-quality, comprehensive prevention, care and housing services free from stigma.
Prevent new cases of HIV.
We will reduce new HIV infections through innovative approaches to prevention, care, housing and education with a focus on most-impacted populations.
Serve as a collaboration and knowledge center.
We will be a thought leader and resource center to create and share best practices, innovations and models.
Be a bold voice for change.
We will be a leading voice to mobilize advocates and people living with HIV and related chronic diseases to transform systems, policies, and resources.
Commitment to Priority Populations
Anyone can become infected with HIV, but HIV and related chronic diseases disproportionately impact certain populations in distinct geographic areas. We can have the greatest impact on the HIV epidemic by focusing our efforts on those most-impacted by HIV, based on epidemiological data and unmet need:
• Young Black gay and bisexual men
• Transgender women of color
• Black women living in high-incidence areas
• Latino gay and bisexual men
Factors that drive the HIV epidemic and health inequities that we will address include:
• Sex work
• Drug use
• Lack of access to health care
• Immigration status
AFC will also work to meet the evolving needs of older adults with HIV and long-term survivors.
Commitment to Organizational Excellence
To strengthen AFC as an organization, we will move to a talent management framework, develop staff and Board leadership, implement long-range business planning with a focus on diversity and inclusion, and ident