Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work. (sm) To maintain and service assigned client base and leverage knowledge and experience to increase revenue and ensure the team delivers Customer Service Excellence Primary Responsibilities: Own client relationship holisticallyBuild and sustain positive relationship with brokers / consultants through indirect and direct communication, when tied to clientsIdentifies opportunities for new business with established book of business. Maintain open communication channels between UHCI and the client to allow for information flow between the organizationsLead proactive consultative communications related to US Healthcare and UHCI initiatives with clientThoroughly understand the products and services sold. Identify gaps or misunderstandings in the client's perceptions vs. actual sold, and assign resources to resolveMaintain regional market knowledge of competitors products / services and clients competitive environment and incorporate in business plans Maintain a high level of healthcare industry knowledge as well as customer industryDirect strategic, customer specific initiatives which deliver 'value added' services through the execution of client specific business plansDeflect attention away from the team so they can perform their tasksSets internal team's direction to appropriately service the client, resolves problems and provides guidance to members of the teamOversees implementation of new processes, products, and proceduresParticipate in Finalist and Prospect Meetings when necessaryAttend and oversee the implementation meetings with client and coordinate with Client Manager (CM) on strategic initiatives Attend and support Account Management Meetings with ClientCompletes the necessary steps for approvals for non-standard processes / programsSupports VP of Client Development with requests for proposal questionnaires and network services requestsUpdates CRM tools (Salesforce.com) and works with CM to update ad hoc tools that track new business or major changes in services and structureCommunicates all necessary information to Implementation Manager(IM) and CM to ensure the timely and appropriate completion of forms and tools. (ex. NB Checklist) Provide leadership, direction and manage field installation process and work with the IM and CM to ensure a clean and timely implementationSupport VP of Client Development in the delivery and signature of contract for new business schedule and facilitate internal AMT meetings during implementation and beyond as appropriateMaintain a broad list of contacts both internal and external that encompass the many different facets of our business relationshipDeliver annual, quarterly and / or monthly client reports to clientRequest and deliver reporting to client (financial, claims) and secure appropriate DRGs where necessaryLiaise with Client Managers and / or Client Advocates to ensure proper focus on production and inventory levelsEnsure ARRA compliance and that the team understands its scope and proceduresManage the timely receipt of payment of fees and funding for client contractual obligationsUnderstand and keep client contract relevant working with SVP to execute on any breach or need for inclusion of additional languageARRA Team SMEConfirm implementation timing with client and set expectations for deliverables, and onboarding trainingsReview internal and external processes to identify areas of improvement and secure the clients acceptance on proposed changesPrepare & lead implementation meetings as appropriateCreate presentations and secure tools and approved marketing material to support client's needs during installation and beyond. Lead marketing approvalsLead client operational evaluations(Quarterly Reviews) and support any trend analysisHandle escalated issues that stem from the Client Advocate, Client Managers, or that are delivered directly from the clientPoint person for all UHG communications including network changesPoint person to define and clarify customer's benefits when working with other internal areas (Optum, Contracts, Optum Insight, etc)Stay informed of client country insurance regulatory mandates that may impact UCHI's partnershipProvide feedback to management on market trends as represented by our clients (industry trend analysis, new product recommendations)Streamline messaging to the client's (standard reporting etc)Manage and finalize resolution to escalated client issues from Client Managers & Client AdvocatesContract SME and escalation pointProduct (URN, CRN, Optum, RX, etc) SME and escalation pointSupporting day to day processes and manages enhancements from the team or clientDistribute the SLAs, Financial, Claim Adhoc Summary, Contract, reports and other custom report to the client (Group / Plan level reporting) Client Managers should pull member level detail reportingSupport and Host client meetings (High Level Management)Communication with Client Managers to ensure properly balance work load to account for target resolution and client excellenceUHCI Internal escalation point of contactResponsible for funding and accounts receivable issues and initiatives Manages high level network issues that not resolved through the standard processInterpreting and disseminating appropriate information related to operations from the clientProject Manages new product development and implementationExhibit UHG Values in daily activities
Required Qualifications:Undergraduate degree or a high school diploma / GED and 5+ years of account management experience4+ years of account management experience 2+years of supervisory / management experience Valid passport and ability to travel internationally Advanced proficiency with Excel Bilingual English/Spanish or English/Mandarin (Able to write, conduct client presentations in the language and be able to translate what the client wants to leadership). Strong written and oral communication skills2 years of experience analyzing data and making client recommendations based on data driven analysis2 years of experience conducting client presentationsPreferred Qualifications:Experience representing a company internationallyKnowledge of international Healthcare Systems Strong root / cause analysis skills Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: International Health Benefits, International Benefits Manager, International Client Executive, International Senior Client Manager, Senior Account Executive, Dallas, TX, Tampa, FL, Miami, FL, Hartford, CT, Texas, Florida, Connecticut
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.