Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) The Senior Account Manager serves as the liaison between OptumRx and the State Staff. You will be responsible for coordinating the activities of multiple internal departments to deliver best - in - class service to our client. You will serve as the lead to coordinate efforts with internal operational areas to ensure we are meeting these requirements. The ability to proactively identify client's needs and establish proactive plans will be key in this role. Relationship development, both internal and with the client's key stakeholders, will be necessary to ensure client satisfaction. As a key member of the Account team you will be responsible for supporting the Director of Account Management and Strategic Account Executive with client retention and growth. This position requires a high - performing individual with proven communication skills and a comprehensive understanding of the PBM environment, broader healthcare system and government contracting. This position will require the ability to be connected to the entire account team to ensure we manage the Medicare EGWP and Non - Medicare business in a consistent manner. Primary Responsibilities: Assist the Strategic Account Executive with the production of quarterly client status briefs, including identification of cost drivers, recommendations for cost savings opportunities, utilization reports, Rx Updates Conducting regular on - site client meetings to proactively review client specific annual work plan reviewing proactive tasks and current progress with projects and ensure mutual understanding of deadlines and timeline for completion Working with Strategic Account Executive on re - bid worksheets and renegotiating contracts with clients to obtain extended agreements Understanding and executing the client contract according to the terms and conditions, including but not limited to the monitoring and reporting of performance guarantees Work with operational areas to ensure their understanding of clients contractual requirements, goals and processes Serving as the primary OptumRx contact for tactical, day to day management of assigned State client processes Coordinate staff and materials to support clients Open Enrollment benefit fairs, health fairs and Member outreach programs throughout the year. Participate in events as required Understand and document all processes required to meet client's contractual needs and monitor performance. Identify areas for process improvement and lead projects to meet contractual requirements and client's goals Work with Client Service Analyst to monitor Plan Member issues, track and report issues and resolution metrics and monitor and identify and resolve global issues quickly Work with the Financial / Data Analyst to monitor data and file exchange processes and report status to client Work with Pharmacy Contracting team to ensure client requested access and provider recruiting needs are met Work with Finance / Data Analyst to monitor and report on billing process and State Controller Office billing process Actively participates in OptumRx's Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx's policies and procedures Performs other duties as assigned to meet corporate objectives
Required Qualifications:Bachelor's Degree 3+ years of strategic and consultative client management experience with senior - level executives at employer client accounts Ability to solve practical issues and deal with many variables in situations where only limited standardization exists Experience with managing and ensuring compliance with Government contracts Strong presentation and project management skills Proficient knowledge of the PBM industry Proven ability to handle and resolve complex client issues Understanding of pharmacy benefit strategies and pricing practices Strong business and financial acumen Demonstrates a high degree of client focus and attention to excellent service Excellent negotiation skillsPreferred Qualifications:Advanced Degree / MBA Medicare experienceCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Senior Account Manager, Account Manager, PBM, New York, New Jersey, Telecommute
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.