Essential Functions: Job PurposeThis position will lead a team of programmers that are focused on developing business analytical tools and reports for all university departments. These tools include operational and strategic reports, dashboards, visualizations, predictive models and exploratory sandboxes to be used by all levels of university staff and leadership. The position will report primarily to Computing & Information Technology (central IT), but also reports to the Institutional Research department through a dotted-line relationship.Essential Functions Develop highly effective strategies that align available technologies with university strategic planning and operational needsDevelop reports, dashboards and other business and analytical toolsBuild productive, transparent and amicable partnerships with customers and stakeholders at all levels of the organizationMotivate customers, staff and peers, by developing a positive, trusting culture of shared purpose toward common goalsDevelop and maintain institution-wide technology and business process training programs, proctored or developed by direct reports, and in coordination with Human ResourcesLead and develop data governance strategies in coordination with Institutional ResearchManage and prioritize all customer expectations in a transparent manner through an IT Service Management platform
Qualifications: MINIMUM QUALIFICATIONSEducation- Bachelor's degreeBachelor's degree or higher in an IT-related discipline such as Computer Science is preferred, but not mandatory.Experience Specialist (minimum 5 years of job-related experience)Significant experience in developing highly effective strategies that align available technologies with university strategic planning and operational needsSignificant experience in developing reports, dashboards and other business and analytical toolsSignificant experience in motivating customers, staff and peers, by developing a positive, trusting culture of shared purpose toward common goalsSignificant experience in developing and maintaining institution-wide technology and business process training programs, proctored or developed by direct reports, and in coordination with Human ResourcesSignificant experience motivating customers, staff and peers by fostering a positive, trusting culture of shared purpose toward common goalsSignificant experience in leading and developing data governance strategies in coordination with Institutional ResearchPossess recent technical expertise and experience in:IT application supportIT customer supportIT service managementIT infrastructure IT Software Programming in PHP, Perl or Python Possess extensive expertise in business process reengineering and process modelingPossess the ability to work with management, users and technical staff to analyze and diagnose off-track projects and provide resolution. Knowledge, Skills and AbilitiesINTERPERSONAL SKILLS: Relates to people in an open, friendly and acceptable manner. Effectively balances the interests and needs of own group with the broader organization. Resolves conflicts and disagreements and builds consensus. Demonstrated ability to work effectively with clients at all levels in the organization. SUPERVISORY SKILLS: Ability to train and develop subordinate staff. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. TECHNOLOGY SKILLS: Skilled in application software utilized in position. Knowledge of IT tools, technologies and programs as needed to provide leadership and decision making in position. Broad knowledge of IT tools and technologies. TEAMWORK and PEER RELATIONSHIPS: Ability to work through and with others at all organizational levels to ensure work is completed and objectives are met. Ability to be a contributing and constructive member of University committees and task forces. Demonstrates the ability to build a collaborative or team environment within responsible or assigned areas.CUSTOMER FOCUS: Establishes and maintains effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems. Establishes customer service standards and objectives.LEADERSHIPS SKILLS: Demonstrates strong leadership skills that can influence and motivate individuals and groups to achieve results. Ability to establish clear goals and direction for teams or subordinates. Demonstrated ability to lead others in technical functions typically acquired through several years of experience in a supervisory or project leadership role. PLANNING AND PROJECT MANAGEMENT SKILLS: Ability to shift priorities and multi-task on various projects. Accurately scopes out length and difficulty of tasks and projects. Realistically estimates time and resource requirements on projects. Ability to plan and lead groups on large or complex projects. Develops strategies to achieve organizational goals. Sound knowledge of business practices, project management methodologies, and financial management.
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is d...edicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.