We have an exciting opportunity to join our team as a Senior Analyst-Virtual Health.
In this role, the successful candidate The Virtual Health Senior Analyst 1 is responsible for in-depth knowledge of assigned Virtual Health software and workflows and support. The Virtual Health Senior Analyst 1 conducts regular day-to-day communication, reviews the software, demonstrates a deeper understanding of business operations, and works with Epic, the Project Team(s), NYULMC Business Representatives/Subject Matter Experts, third-party vendors, and end users to tailor the system to fit the organizations needs. The Virtual Health Senior Analyst 1 routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Virtual Health software; is responsible for developing and documenting the internal procedures that will be used in conjunction with Virtual Health applications; and will design, build, test, install and maintain those solutions. The Virtual Health Senior Analyst 1 is expected to use critical thinking skills and work independently to provide system solutions to meet business needs.
Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow.
Collaborate effectively with Epic using Sherlock or other appropriate tools.
Troubleshoot problems and address questions from users, and provide on-call support on a rotating basis.
Make recommendations, review and test changes, enhancements, and each new release as assigned.
Ensure the test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
Analyze data conversion needs.
Support the training team by keeping trainers abreast of new functionality and system changes.
Analyze new functionality in new releases to identify impact.
Understands interface requirements and considerations to ensure appropriate testing is done to validate workflow from end to end.
Provide assigned on-site support during go-lives and system upgrades.
Ensures all quality assurance processes are followed, including change management and testing efforts.
Capable of leading and facilitating meetings.
Works with the Application Manager/Director in the assessment of projects for scoping and timelines.
Participate in disaster recovery measures.
Familiar with all Epic and non-Epic Virtual Health solutions in order to offer recommendations based on the use case.
Support virtual health applications and users, including patients and healthcare providers, by responding to calls and help desk tickets.
To qualify you must have a Effective oral, written communication and follow-up skills Strong interpersonal relationship skills Strong desktop tool usage including Word, Excel, and PowerPoint Good process design experience Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan). Self-motivated, detail-oriented , problem solver Requires 3 or more years of experience and a four (4) year Bachelors degree Certified in 1 or more Epic Applications Completed multiple Epic implementations
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.