The Associate Director is responsible for managing the daily operations of front desk services and ISSS communications and programs for students and scholars to ensure that the needs of students, scholars, faculty, funding sponsors and the university community are met, while complying with the U.S. Government rules and regulations affecting F1 students and J1 exchange visitors. The Associate Director prepares mandated reports and documentation to the government for exchange visitors and students in F and J visa categories. The Associate Director is the primary person to research, develop and implement intercultural programs for the university community, including for students, scholars, their dependents and the university offices. This position is the primary liaison with international parents, funding sources, the new Accelerator program and various university offices for matters affecting the international student enrollments and retention.
Some weekend and evening hours may be required.
Hiring offers for this position are contingent on the successful completion of a background check.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Master's degree in Cross Cultural Communication, International Training and Education, Counseling, Education or related fields.
U.S. citizenship or U.S. Permanent Resident Status (to comply with the Department of State and Department of Homeland requirement for issuing immigration documents)
At least 6 years of progressive advising, intercultural communication, programming and supervisory experience
Cross cultural competency and international living/learning experience
Working knowledge of (F-1) student and (J-1) exchange visitor’ status regulations and procedures
Strong interpersonal and written communication skills
Excellent customer service, diplomatic and public relations skills
Evidence of efficient and effective problem-solving and program management skills
Ability to work independently, and background in program management
Demonstrated ability to plan and implement educational programs in a diverse cultural environment.
Demonstrated ability to work collaboratively and effectively with a diverse group of students, faculty, and staff
Strong organizational and analytical skills
Web content management and social media or related experience
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.