The Change Implementation Manager reports to the Assistant Director of BES and will work closely with the Bureau Leadership Team to scope, manage and measure progress on highly complex process improvement and change management initiatives affecting the bureau. BES is in the midst of two major long-term planning efforts: a substantial update to the bureau's 10-year strategic plan, and a process review and improvement effort for the Capital Improvement Program (CIP). These two efforts will have significant impacts on the internal policies, procedures, and organizational priorities for the bureau.
This position will make expert professional decisions and recommendations that will affect service delivery models, organizational and cultural change, and process improvements bureau wide. Leadership and ability to successfully communicate, facilitate and collaborate are essential, as well as ability to evaluate and prioritize short and long term actions. The position uses analytics and business acumen to identify, prioritize, structure, and solve complex problems and support strategic, innovative decision-making. A successful Change Implementation Manager will be engaging, have strong customer service skills, and promote relationship building, equity, and innovation. Experience in a public agency is preferred but not required.
The following minimum qualifications are required for this position:
Ability and experience analyzing complex administrative, operational, and organizational issues, evaluating alternatives, and reaching fact-based conclusions and recommendations.
Knowledge of basic principles, tools and techniques of program and project planning and management.
Knowledge of strategic planning and analysis.
Demonstrated ability to coordinate multiple, complex projects and meet critical deadlines.
Ability and experience presenting information and recommendations clearly, logically and persuasively to a diverse group of audiences.
Experience establishing and maintaining effective working relationships with managers and staff, as well as staff of other departments, agencies, and utilities.
Ability to exercise independent judgment and initiative within established guidelines.
About City of Portland, Bureau of Environmental Services
Environmental Services protects public health, water quality and the environment. We provide sewage and stormwater collection and treatment services to accommodate Portland's current and future needs. We protect the quality of surface and ground waters and conduct activities that plan and promote healthy ecosystems in our watersheds.