Job Requisition Number: 23805. Campus Shared Services (CSS) provides reliable, high quality administrative support for UC Berkeley in the areas of Business & Financial Services, Human Resources & Academic Personnel Support, Information Technology (IT), and Research Administration.
This position will work in the CSS HR/APS unit in support of the Academic HR Manager of the Optimization/Operational Effectiveness Team to deliver desired service levels to the Academic population. Will develop procedures for new faculty regarding lifecycle in the academia.
Involves recommending, developing, implementing, administering, coordinating, and/or evaluating Academic Human Resources policies, labor contracts, statutes, programs, and procedures covering one or more of the following: academic recruitment, appointment, and advancement; compensation and salary administration; faculty welfare programs; visa procurement; benefits; payroll; training and development; faculty misconduct; and faculty equity.
Makes recommendations that affect the strategic direction of CSS HR/APS organization in the academic population. Builds broad nerworks across the AP population on campus and serves as a liason to the academic departments. Provides advice to AP Optimization Manager and recommends strategies for addressing sensitive situations involving academic appointees and/or requesting exceptions to policy. Serves as escalation point for AP specific needs. Provides guidance to Service Delivery Team with regards to counseling Senate and non-Senate faculty and other academic employees concerning complex and/or particularly sensitive work-related or career-related problems. Develops guidelines for new academic clients Develops guidelines in conducting investigations into complaints involving academic appointees; provides feedback to management and makes strategic recommendations. Analyze and recommends resolution to the problems. Analyzes operational reports to identify trends and opportunities for service optimization, resolution time improvement, and service customization specific to HR or AP. Develops key performance metrics and tools to monitor and measure performance
Represents CSS in informal and formal complaint resolution processes. Identifies and utilizes precedent-setting situations to recommend new organizational procedures and practices. Works with team of staff to document best practices from the units and evolve them into standardized future state CSS HR/APOS processes and policies. Provides technical expert to other Academic Personnel professionals, advising and coordinating processes and procedures for a variety of sub-units; may include acting as advisor to other Academic HR specialists, or AP Service Delivery Team.•Requires advanced knowledge of and ability to apply/interpret system wide, campus and college policies and procedures which govern academic HR. •Advanced knowledge of campus and college goals, priorities and values and the legal and human implications of decisions. •Ability to analyze complex management issues; develop project scope and solutions, give professional advice to senior officials and make critical decisions regarding personnel. •Knowledge of trends in academia, especially in areas of academic planning, human resource management and administration. •Demonstrated initiative, tact and planning skills. •Ability to communicate effectively with diverse audiences. •In depth customer relations experience in order to build relationships with key client groups and manage expectations •Ability to understand client issues specific to AP in addition to the needs of other key contacts •Deep knowledge of personnel policies and applicable laws and regulations for AP specific populations on campus •Has working knowledge of the campus HR information systems. •Communicates effectively with a diversity of communication styles. •Maintains an understanding of CSS HR/APOS goals and how this position supports those goals. •Understanding of HR service delivery and business strategy •Ability to participate and support strategic planning initiatives •Understanding of the service level agreements and AP service commitments
Education/Training: •Bachelors degree in related area and/or equivalent experience/training
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.