Definition: Under general supervision of the Assistant Public Works Director (Community Services), plans, develops, manages and provides daily administration over the Solid Waste program which includes collection and disposal of commercial and residential solid waste, bulk trash, and recyclables. Manages customer relations and billings for commercial customers. Ensures equipment and procedures support cost efficient operations. Ensures solid was program conforms to specified regulations. This position is treated as an FLSA exempt position.
Distinguishing Features: The Solid Waste Section Manager is a professional level management position overseeing residential and commercial solid waste collection in the Community. Commercial solid waste collection in the Community is a growing market that generates revenue for the Community. The incumbent must have experience in the commercial solid waste business including customer relations, billing, and management of cost effective business operations related to commercial trash collection. This position does not involve any operations or management of the Community owned solid waste landfill.
Essential Functions: (Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.)
Oversees, manages and supervises the day-to-day operations and management of the Solid Waste section. Manages, plans, and organizes residential, commercial, brush, recycle and bulk trash collection programs and operations. Performs administrative and managerial work, including preparing budgets, tracking expenses, approving invoices, personnel management, contract management, and establishing programs and protocols to ensure efficient solid waste collection operations.
Prepares annual Section budget and monitors expenditures. Tracks customer billings, payments, and operating costs to monitor the cost effectiveness of trash collection services. Provides regular reports to the Assistant Public Works Director, Public Works Director and other management or elected officials regarding the economic viability of the Solid Waste collection program.
Assists in developing and maintaining competitive solid waste rates for SRPMIC residential and commercial customers. Initiates and maintains contact with solid waste customers. Prepares, executes, and tracks customer service agreements. Establishes and maintains a computerized customer service database to track and retrieve solid waste service records and reports on new and existing residential and commercial customers. Investigates customer service complaints and provides recommended corrective actions as necessary. Responds to special collection service requests from the public and other departments. Develops and maintains a customer service feedback system to assist in monitoring and improving the quality of customer service. Works with the Community’s contracted commercial hauler(s) on invoicing and customer service issues.
Develops and implements public outreach programs to maximize commercial and residential recycling programs. Prepares informational brochures, pamphlets, newspaper articles, and other communication outreach materials to promote recycling. Makes public presentations and provides demonstrations regarding recycling.
Administers various service contracts for commercial trash collection, trash disposal and equipment maintenance. Prepares and solicits Request for Proposals/Requests for Bids (RFP/RFBs), develops, negotiates and administers contracts. Prepares purchase orders following established guidelines, specifications, terms and conditions. Obtains proper authorization/approval for all purchase orders or contracts prior to obligating funds.
Performs long-range planning for staffing needs, equipment replacement, and other operational requirements. Develops specifications for various types of solid waste equipment. Monitors market activity and growth, customer service feedback, and operational costs, to determine needs to improve operations including changes in staffing levels, experience and training for staff, equipment changes and features, route efficiency, and planning for future growth or changes in market.
Develops new or modifies existing ordinances, policies, and procedures that govern all functions of the Community’s Solid Waste collection program, including ordinances and policy that affect customers as well and internal policies and procedures governing internal operations. Reviews ordinances, policies, procedures and operations to ensure compliance with applicable local, state, and federal laws, rules and regulations including transportation and environment regulations for the transport, collection and disposal of solid waste.
Coordinates with appropriate Departments or vendors to ensure equipment is in good repair and serviced promptly to put back in service. Develops and monitors driver pre-flight inspection and preventative maintenance protocols to reduce down time for vehicles and equipment.
Plans, schedules, prioritizes, assigns, and reviews the work of staff. Provides leadership and training to assigned staff on requirements of the positions. Evaluates employee’s work performance and performs timely performance reviews. Maintains employee files. Responds to staff questions regarding assignments. Monitors and recognizes staff effectiveness and achievements as well as corrects deficiencies in performance.
Establishes and assigns routes for refuse collection crews and monitors the quality and efficiency of service provided. Performs periodic site and route inspections to ensure work is complete and safety policies are followed. Coordinates and conducts regular safety meetings with solid waste staff to aid in reducing work-related accidents. Coordinates and works with safety administrator on a safe driving program to assist in reducing accidents and enhancing driver safety awareness.
Analyzes and reviews all construction plans and reports for new developments to ensure adequate conditions to support solid waste collection including locations of bins, bin enclosures, safe paths of ingress and egress through parking lots.
Attends meetings with other departments, federal, state, and local agencies on issues related to solid waste. Prepares and delivers public presentations at council district meetings as requested. Attends special meetings and conferences to remain current on changes in solid waste compliance requirements. Performs other duties as assigned by the Assistant Public Works Director (Community Services).
Knowledge, Skills, Abilities, and Other Characteristics:
Knowledge of general management principles and practices, including budgeting, program development, and employee supervision and training.
Knowledge of EPA, OSHA, ADOT and other local, state, federal regulation dealing with solid waste issues.
Knowledge of Federal, State, and Community codes and regulations related to solid waste collection.
Knowledge of public administration principles and practices.
Knowledge of solid waste collection operations including efficiency studies, routing studies, equipment specifications, and solid waste industry terms standards of practice.
Knowledge of the commercial solid waste collection business including customer contracts, billing software, collections, customer service, rates, developing business plans, budgets, profit and loss analysis.
Skill in determining work solution and evaluating solid waste related problems.
Skill in establishing competitive solid waste rates.
Skill in establishing and maintaining effective working relationships with staff, other Community department heads and elected officials, other local, State, and Federal agency staff, and the public.
Skill in understanding and interpreting complex laws, rules, regulations, policies, procedures, and guidelines.
Skill in evaluating the work of others.
Skill in providing training and leadership to staff members.
Skill in using personal computer and related software.
Ability to communicate efficiently and effectively with tribal employees and community members and other customers.
Ability to manage budgets and contracts.
Ability to manage, supervise and evaluate personnel performance
Ability to gather and interpret data and compile reports.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to walk, stoop, climb, and bend.
Ability to lift and carry materials weighing up to 30 pounds.
401K, Dental, Vision, Life Insurance. 13 paid holidays.
Education & Experience: A Bachelor’s degree in Public Administration, Business Administration, Environmental Science, Civil Engineering or a closely related field and a minimum of six (6) years’ experience in administration of commercial and residential solid waste, recyclable, and bulk trash collection and disposal operations, and three (3) years of managerial and supervisory experience in public sector solid waste collection and management. Significant emphasis will be placed on experience in commercial (for profit) waste collection operations. Must have or be able to attain within six months professional certification(s) related to waste management operations and collections issued by a recognized solid waste industry organization or program similar to the Solid Waste Association of North America (SWANA) or equivalent.
Insurability – Must possess and maintain a valid Arizona Driver’s License and meet the SRPMIC insurance standards.
Equivalency – Any equivalent combination of training and experience that would enable the candidate to satisfactorily perform and meet the duties and responsibilities required may be considered in meeting the stated minimum qualifications
The Salt River Pima-Maricopa Indian Community is a sovereign tribe located in the metropolitan Phoenix area. Bounded by the cities of Scottsdale, Tempe, Mesa and Fountain Hills, the Community encompasses 52,600 acres, with 19,000 held as a natural preserve. With two distinct backgrounds and cultures, the Community is comprised of two Native American tribes: the Pima, "Akimel O'Odham" (River People) and the Maricopa, "Xalychidom Piipaash" (People who live toward the water).