No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions by assisting with Operational Projects throughout the organization! Join us and start doing your life's best work.(sm) Optum Government implements and operates solutions that provide a range of business services supporting State and Federal programs. Client contracts include multiple services that are internally provided by different teams across Optum and delivered in a matrix environment. The Program Delivery Leader role is the single senior on-site executive responsible to manage client relationships, transitional implementations, and on-going operations ensuring the client receives a high quality, professional and seamless integrated experience.The ideal candidate has extensive experience as a delivery professional managing relationships with State or Federal government executives in both implementation and on-going operations phases of large government health services contracts. The ideal candidate will be an established leader with operational credibility and experience in the areas of implementing business service operations and Medicaid Management Information Systems (MMIS) or commercial off the shelf solutions (COTS), and leading efforts that bring best possible solutions to the marketplace. Upon contract award, this role will have responsibility for all aspects of the implementation program including establishing relationships, establishing consistent governance and management processes, driving results within the contracted scope and managed budget expectations, and ensuring quality and value are delivered efficiently to the client. The role will transition to on-going operational management end-to-end for all services after implementation. The role will also foster and support business development activities related to enhancements or additional scope. This individual will have strong executive presence and be able to clearly discuss and communicate product value and benefits to customers, prospects, and internal and external partners.Primary Responsibilities:Establish transition teams at the beginning of a new contract with efficiency and clarity for the client Establish and maintain positive relationships with the client's executive leadership Establish and maintain positive relationships with various Optum and UnitedHealthcare delivery teams Gain agreement and establish client management and governance procedures to be followed throughout the engagement Establish and manage the overall direction, coordination, implementation, execution and completion of the implementation projects and on-going operational services Deliver results with efficiency, quality, and customer value; measure and report results to the client and to Optum stakeholders Engage client and Optum stakeholders to manage budgets, risks and timely resolution of issues Ensure in scope deployments are completed on time and per contract requirements Ensure operational services are delivered with quality and within KPI and SLA requirements Seek ways to continuously improve quality, effectiveness and efficiency with the client Prioritize multiple demands and ideas based on available resources Support decisions and act quickly and effectively to sustain progress Navigate and influence multiple cross-functional teams (both client, Optum and United Healthcare) in a complex work environment Lead the implementation of Optum Government products including business services and technology platforms for Integrated Eligibility, Optum Medicaid Managed Services, and new products and services under development or enhancement Foster and support business development opportunities while engaged with the client
Required Qualifications:6+ years of previous new program implementation experience with ownership and accountability for operational program delivery in excess of $20+M total contract value Experience maintaining visibility on day-to-day activities with project teams and ensuring sufficient face-time with key executive stakeholders Ability to balance strategic thinking with the urgency to drive work forward Demonstrated experience partnering with stakeholders (client and internal) to ensure the proper strategy, plan, alignment, integration and visibility Proven skills as an executive leader while being a team player with a strong ability to form working professional relationships Prior experience managing program financials, driving efficiencies, gaining executive and stakeholder buy-in, and to make and implement tough decisions Demonstrated experience leading, coaching, managing and mentoring program and project managers Highly skilled in communications (both verbal and written), negotiation, and conflict management Understanding of Federal/CMS/State regulations, requirements, and processes Experience engaging in government RFP responses and SOW activities Medicaid Management Information Systems (MMIS) or commercial off the shelf products and related solutions experience with a successful track record of delivering programs on scope, on time, on budget, on quality and on benefit Willingness and ability to travel as required Previous experience in the healthcare operational services industry Preferred Qualifications:Bachelor's degree or equivalent experienceDemonstrated experience as the single point of leadership for engagements with State Health and Human Services clients Previous experience in the payer market Prior experience serving as a consultant to government clients Prior success leading programs / portfolios of $50M+ Advanced industry degrees or MBA Previous Health and Human Services (HHS) experience in public and/or private sector (Medicaid-focus) PMP certification Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: State Government, Federal Government, Government Health Services, MMIS, Health and Human Services, Medicaid, program leadership, healthcare, Omaha, Lincoln, NE, Nebraska
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.