The Regional Secured & Un-secured Loans Operational Risk & Controls Lead will partner closely with the Regional Cards, Loans and Mortgage teams, Regional & Global functions (including Compliance, Legal, Operational Risk Management, Operations & Technology, etc) as well as Country Consumer Business Operational Risk and Control (CBORC) teams to support the implementation of robust control directives and processes.
A critical function of the role is to provide control advisory and support to the Regional Cards, Loans and Mortgage organizations in mitigating the high business risk that is inherent to a business undergoing transformation (i.e., new product development, new process development and network optimization) in a regulatory environment that is constantly changing. The incumbent will also provide subject matter expertise on risk and control, project manage regional control initiatives and engage in respective controls strategy, governance and framework.
This role is part of the Regional Consumer Business Operational Risk and Control (CBORC) team and reports to the Regional CBORC Head.
Work with the Regional Cards and Mortgage teams to execute a robust control and governance framework for Asia and EMEA markets. Enhance the focus on controls and governance related to Cards, Loans and Mortgage businesses to ensure that controls are keeping in pace with the evolving business landscape
Drive a robust regional Cards, Loans and Mortgage controls monitoring and reporting framework, including associated processes, procedures and tools, to enable the timely and accurate sourcing, consolidation, analysis, reporting and escalation of qualitative and quantitative MIS that enable risk and control awareness, to facilitate risk-based management and to identify emerging risks, risk concentrations, and trends for corrective and preventive actions
Analyze regional key Cards, Loans and Mortgage metrics, red flags and issues to identify risk trends and the root cause of issues, support and assist in the recommendation of actions and solutions to address the gaps and enhance controls to address and mitigate related risks
Coordinate with Regional / Country technology and product teams to ensure the successful implementation of new regulatory / Citi policy requirements relating to Cards, Loans and Mortgage product launches or changes in the existing products
Drive consistency across countries related to Product program documentation and standardization of key control processes through involvement in new product approval processes (e.g. NPA / CPAC / DPAC / Digital Risk Council) and ensure all new and existing policies and procedures are properly implemented
Work with Regional counterparts to provide oversight and support in developing effective Key Risk Indicators (KRIs) and monitoring parameters to cover end to end product
Participate in CLGC (Cards and Loans Governance committee) quarterly to support the standardization of key control processes, escalation of significant issues etc.
Drive critical enhancements to the Manager's Control Assessment (MCA) program through alignment with evolving risks as well as changing business needs and policies, and ensuring the mapping of the Regulatory Control Matrix to the MCA is comprehensive
Help drive a strong control culture and ensuring permanent controls readiness through proactive risk management and issue self-identification.
Provide advisory and support to the Cards, Loans and Mortgage teams on Internal Audit reviews and regulatory exams
Refine and augment the Regional Consumer Control Procedure Manual (RCCPM) to align with business strategy and cater for changes arising from evolving issues, trends and emerging risks
Lead or support as appropriate the root cause analysis of material risk events and control breaks, work with country / regional functions and businesses to establish effective feedback loop to augment control management and share lessons learned with the country and region teams
Coordinate and perform targeted onsite Peer Reviews in partnership with country and regional Subject Matter Experts (SMEs) with the support of local management
Participate actively in Global initiatives and work groups representing Asia / EMEA GCB
Participate actively and/or lead Regional initiatives and work groups representing Asia / EMEA Controls function
The ideal Candidate will meet the following requirements:
University graduate with at least 12 years of experience with strong strategic and analytical skills
Good working knowledge of Cards, Loans and Mortgage products and associated processes
Good understanding of customer engagement digital and non digital channels
Good understanding of operational risk and control processes and procedures
Strong stakeholder management skills (e.g. written and verbal communication, influencing and negotiation)
Strong interpersonal skills, situational awareness and emotional intelligence
Excellent quantitative, analytical and problem solving skills with attention to details
Ability to work independently, interface and execute with a sense of urgency and deliver tasks effectively
Proactive, self-motivated and proven ability to use own initiative and judgment and take lead to work with internal and external clients in a positive manner and help deliver solutions that benefit the business
Proven ability to influence across products and functions and operate effectively at all levels in a collaborative manner