:Sep 27, 2017, 4:59:00 AMFull-timeShift Start Time:11:00P.M.Shift End Time:7:00A.M.
Collective Bargaining Unit:AFSCME 1111 Health and Hospital SystemsPosting Salary:$17.601 HOURLY
:Health and Hospital Systems
1900 West Harrison St.
Chicago, IL 60612
Under supervision, answers incoming calls from the general public and hospital users. Directs and transfers callers to various departments throughout the hospital. Provides general information to the public and to hospital users.
Answers attendant console.
Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
Answers Operator Information Line and pages hospital personnel as directed.
Tests the Code Blue pager systems daily
Supports hospital staff and personnel on call for various services.
Collects and exchange expired batteries and non-functional pagers.
Utilizes the Cardiac Arrest and Public address systems.
Places long distance calls at the request of the hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator
Uses and maintains an electronic Hospital Directory.
High School Diploma or GED is required
One (1) year experience as an Operator for a major Medical Facility is required
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING
Knowledge, Skills, And Abilities
Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally
Demonstrate good phone etiquette skills with timely response times
strong customer service and empathy skills
Demonstrate attention to detail, accuracy and precision
Ability to maintain a professional demeanor and composure when challenged
Ability to work flexible hours, including night and weekends
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
·Meet the minimum qualifications for the position.
·Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
As one of the largest public health systems in the country, the Cook County Health and Hospitals System (CCHHS) cares for more than 300,000 individuals resulting in over 1 million patient visits each year. Our mission to care for all, regardless of their ability to pay, dates back to 1835. In that time, we have cared for millions of patients and trained thousands of doctors, nurses and health pro...fessionals. We conduct important research making substantial contributions to current practices. With a patient-centric focus, we look to our teams to provide a commitment to leading edge practices and approaches, collegial relationships and the CCHHS mission.