Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. *Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.Primary Responsibilities:Coordinate, supervise and is accountable for the daily/weekly/monthly activities of a team membersSet priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHTCoordinate work activities with other supervisors, managers, departments, etc.Identify and resolve operational problems using defined processes, expertise and judgmentProvide coaching and feedback to team members, including formal corrective actionConduct annual performance reviews for team membersProvide expertise and customer service support to members, customers, and/or providers Coordinate, supervise and is accountable for the daily activities of business support, technical or production team or unitImpact of work is most often at the team level
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.