We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm) Nexidia's primary application programming interface tool and provides developers with access to all the core capabilities of the Nexidia phonetic indexing and search solutions. A primary tool for analysis is Nexidia Query Builder and will be used for the creation of contextually accurate speech and text interaction metrics. Primary Responsibilities:Meet with business partners to gather and analyze business requirements Definition and development of the associated speech/text queries to support the analytical approach Perform analysis of query results and compile information to support the analytical objectives through the Nexidia Interaction Analytics application, leveraging and creating interactive reporting views and visual dashboards Assist in testing data and reports for quality
Required Qualifications:1+ years of experience in query design in SQL, MS Access or any other tool 1+ years of experience in customer facing role Bachelor's Degree or equivalent work experiencePreferred Qualifications:Experience in voice / text / natural language processing (NLP) analytics either in Nexidia or voice analytics platform Call Center Background Quality Experience Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Interaction Analyst, UHC Benefit Ops, Telecommute, remote, work from home
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.