If you believe that there's always a better way to do business, make your way to UnitedHealth Group. Join us in our mission to change the landscape of the health care industry and its future. To do that, we need to be smart about the business of health care. That's where you come in. As a Senior Business Analyst, you'll put your business analysis and project management skills to empower teams to create and improve processes. You will design processes, lead project implementations and diagnose improvement opportunities as you develop innovative solutions. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. This is your chance to do your life's best work.(sm)Enterprise Clinical Performance is charged with effectively implementing, monitoring, and executing on programs related to risk adjustment, driving affordability, and clinical quality activities across all lines of business for OptumCare a $9 billion a year organization, touching over 9 million patients, 80 payers, and 22,000 providers. Enterprise Clinical Performance provides support to all markets served by OptumCare. The National Advanced Clinician Program Business Analyst will be responsible for reporting and metric dash-boarding for Medicare Advantage patients seen by the National Advanced Clinician Program and vendors across OptumCare. They are to support, report, manage, and track Medicare Advantage patients for an Annual Wellness Visit with a Nurse Practitioner. The Business Analyst will work collaboratively with all OptumCare organization in which Advanced Clinician support is implemented. This position will report to Director of the Advanced Clinician Program for OptumCare and will be responsible for driving reporting and analytics for the scheduling and tracking of the prioritized patients seen by Advanced Clinicians and/or vendors. Primary Responsibilities:The Business Analyst is responsible for developing and implementing new reporting processes and capabilities involving multiple systems and/or complex record gathering (including records from external entities) to facilitate accurate scheduling & metric reportingBuilds and maintains collaborative solutions with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy for Advanced Clinician visitsIdentifies opportunities to improve patient relations and increase efficiencies of the scheduling processesAbility to receive and express detailed information through oral and written communicationsThis position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standardsFollows up on errors and offers contributions and suggestions to improve current methodsContributes innovative ideas to improve work practices and flowAbility to work within complex and multi-layer matrixed org structureManage new and existing processes, databases, systems, and tools to ensure high service levels and performanceEngage in workflow planning and process designs to create state of the art operational process that makes data management simplerSupport consistent metric definitions and provide support for logic review and ad hoc data pulls and analyticsContinuous Improvements:Drive continuous improvement initiatives across Clinical Performance to increase organizational performanceIdentify system gaps, risks, and inefficiencies to reduce waste and reworkRelationship Management:Develop relationships within Care Delivery Organizations to secure data transparency into their systemsWork closely with internal Optum partners to create collaborated and coordinated programs or solutions for our clientsProvide up to date status and reporting on all performance and process to Clinical Performance Leadership and governance bodyProvide mentorship and support to internal team and internal partnersCritical Success Factors:Self-starter and be able to take direction and come up with approaches and solutions Working in a matrix environment to drive efficiencies through influenceSeeks ways to improve job and operational efficiency and makes suggestions as appropriate Takes ownership of the process and provides constructive information to minimize problems and increase provider and market satisfactionPartners with Care Delivery leadership teams and Optum management across markets to coordinate execution and implementation in all marketsEnsure activities are appropriately integrated into the strategic direction, as well as the mission and values of the company
Required Qualifications: 5 or more years of business analysis experience 2 or more years of previous data analysis, process documentation, and process improvement experience5 or more years of previous experience interacting with business leadershipExperience in handling and managing large volumes of dataAbility to travel 25% of the timePreferred Qualifications:Familiarity with government pay for performance programsExperience in health and medical data and metrics Experience in Quality with a working knowledge of HEDISExperience managing organizational growth and changeExperience in SSRS and/or TableauSoft Skills:Ability to work independently and in a team environment to deliver Ability to prioritize tasks, multi-task, and solve problems under tight deadlinesWell-honed communication skills (both written and verbal) Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: National Advanced Clinician Program Business Analyst, Telecommute, Remote, Work from Home
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.