Have you ever dreamed of becoming a cog in the dusty gears of a giant red-tape bureaucracy? If so, move along, this isn’t the ad you’re looking for. But, if you are serious about making life better for the million+ people who call Wake County home.
Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs.
Wake County Information Services has a culture of collaborative work teams, full of people who aren’t afraid to try new things. We offer diverse work opportunities, just minutes away from Raleigh’s booming downtown. Our team members are our most valuable asset and we treat them as such with competitive salaries, R&D opportunities, reimbursement for education, flexible work schedules and telecommuting opportunities, etc. We believe strongly that a realistic work/life balance makes for better decisions, great creativity and an environment that you’re willing to show up for every day. If you think you’ve got the skills we need, come check us out. Learn how you can make a difference in your community as a member of the team! Position Long Description
Wake County Information Services seeks an experienced IT Business Analyst to lead the definition and analysis of project initiatives within the Human Services Department. The successful candidate will be skilled at facilitating requirements gathering, process re-engineering, change management and planning. Information Services believes that innovation towards efficiency, service improvement, and cost savings is essential to great government and the successful candidate will demonstrate these values.
This role will accomplish their duties by: • Partner and collaborate with Program areas to understand business needs and goals • Analyzing business practices to suggest business enhancements and or technology improvements to enhance efficiency, improve workflow and solve problems • Employing Project Management skills to facilitate work sessions and discussions to gather and document function and technical requirements, develop and prepare technical proposals, provide justification, and gather related business materials • Introducing Program areas to new technology by coordinating, scheduling, and conducting user training, and preparing for deployments • Ability to develop and execute test plans • Assessing user data requirements to assist in creating specialized reports using a variety of reporting tools and software • Managing problem management process to ensure defects are addressed in a timely manner.
NOTE: Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Human Services, (ii) after accepting your position with Wake County Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.
Knowledge, Skills, Abilities & Competencies
• Proven experience analyzing business practices and recommending technology improvements to enhance efficiency, improve workflow and solve problems. • Ability to employ project management skills to facilitate work sessions and discussions to gather and document functional and technical requirements, develop and prepare technical proposals, provide justification and gather related business materials. • Demonstrated proficiency understanding and articulating the customer’s strategic direction and recommending technology solutions and business processes that align with that direction. • Success identifying and implementing technical solutions (tools and applications) and non-technical solutions (business process re-engineering). • Knowledge of system architecture and database configurations, API’s, Internet applications, and .NET framework to aid in developing design documentation. • Ability to develop and execute test plans. • Proven ability to become a subject matter expert of functional business processes. • Excellent data analysis, troubleshooting, and debugging skills, including the ability to perform root cause analysis. • Ability to deliver a high level of customer service by responding to inquiries and resolving issues in a timely manner. • Ability to introduce program areas to new technology, including coordinating, scheduling, and conducting user training. • Ability to modify existing and/or create new documentation for ongoing application support. • Excellent communication skills to clearly discuss and convey complex information technology concepts and terminology with a diverse group of end users, including County senior leadership, IT technical staff, non-technical staff, and vendors. • Ability and willingness to collaborate, provide mentoring, and cross train peers.
Minimum Requirements Bachelor’s degree in Computer Science, Business Administration or related field and four (4) years of experience in business systems analysis, application development and/or technology project management; Or equivalent.
Preferred Experience, Skills and Training (beyond the minimum requirements defined by the class) • Strong proficiency using Microsoft Office products such as Word, Excel, Project and Visio. • Experience working with Human Services and/or related government, non-profit programs • Experience assisting with the development and promotion of Software Development Life Cycle standards
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the second-most populous county in the state, with approximately 1,000,000 residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the Co...unty allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve four-year terms. Wake County Government has a general operating budget of $1.063 billion, employs approximately 3,800 employees, experiences minimal turnover, and is an award -winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.