We have an exciting opportunity to join our team as an Associate Director - Emergency Department Cobble Hill.
This position is responsible for planning, developing, and organizing all phases and activities for NYULMC Cobble Hill Emergency Department. Collaborates and coordinates with other departments, for the functions and activities performed in the Emergency Department in conformance with recognized techniques and procedures, established standards, in accordance with all regulatory and administrative policies. Maintains effective communication. Develops, recommends, implements and maintains policies, procedures or programs to improve or enhance the quality, efficiency and/or effectiveness of patient care within the specialty area in collaboration with medical staff and other disciplines. Under the guidance of the Senior Director of Emergency Services, this position will be the point person for planning, organizing all phases and activities for NYU Lutheran Emergency Department.
Supervises non-clinical staff to ensure the smooth functioning of the department. Establishes work hours for employees, assigns responsibilities, monitors work productivity. Liaisons with departmental management at the main hospital regarding any performance, discipline or termination issues. Coordinates any personnel issues associated with employment and grievance procedures in coordination with departmental leadership. Ensures adherence to departmental policies and procedures.
Prepares annual operating budget according to established finance guidelines and explains, in detail, how each item is derived in the budget. Maintains budget performance relative to target. Reviews monthly finance reports and makes certain that all entries are correct, rectifies any noted discrepancies, and explains any variances. Monitors revenue and expenses on a monthly basis and prepares financial analysis for leadership review.
In conjunction with ED Leadership Team (Sr. Administrative Director, Sr. Director of Nursing and Medical Director) and departmental leadership, establishes and administers policies and procedures for Emergency Services. Ensures policies and procedures are kept up to date. Establishes systems to communicate any policy or procedural change to all departmental staff and other Medical Center personnel as required. Understands what the departmental goals are and sets objectives in order to reach them.
Participates in cost control activities by seeking the most effective method of delivering services. Works with Finance department and/or outside vendors to establish an appropriate billing system. Monitors the effectiveness of the billing system and recommends adjustments accordingly. Evaluates, develops and implements appropriate system changes as needed. Recommends and implements procedures to ensure an accurate billing process and communicate system changes.
Ensures compliance with all regulatory guidelines and accreditation standards. Ensures adherence to the applicable standards for the Joint Commission on accreditation of Hospitals as well as applicable Federal, State, and City regulations, makes recommendations for periodic changes as needed. Designs and implements an effective quality assurance program for the Emergency Services department. Adequately maintains an environment of survey readiness. Ensures departmental policies and procedures are in compliance with all applicable regulations and standards. Ensures staff have completed required mandatory compliance trainings. Communicates regulatory changes to all staff.
Monitors and maintains a quality assurance program. Reviews departments services on a regular basis to ensure the quality of services. Maintains thorough documentation of quality assurance activities. Utilizes audit results, quality assurance reports and incident reports to improve quality of services. Manages performance improvement projects related to quality. Reports to departmental QA meeting on a monthly basis.
Monitors and improves patient satisfaction for performance criteria. Develops and implements programs to enhance patient satisfaction. Reviews and responds to patient complaints in coordination with the patient experience office. Monitors patient satisfaction surveys to identify opportunities for improvement, recommends changes, and implements corrective action. Works with other departments to assure an optimum patient experience.
Data Management Responsible for tracking all operational, quality and patient satisfaction metrics. Produces regular reports for leadership around operations of the NYULMC Cobble Hill ED.
Performs other duties as assigned.
Must have a Masters Degree in Hospital Administration, or related discipline preferred.
Minimum of three to four years management, preferably in hospital operations.
Proficient in the use of a personal computer including Microsoft Office.
Effective oral, written, communication and interpersonal skills.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military or veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
NYU Langone Medical Center, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of... only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.NYULMC.org.