Western Washington University, with over 15,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 83,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master’s-granting university in the Pacific Northwest, according to the 2017 U.S. News & World Report rankings.
About the Department
The Facilities Management Department supports Western’s mission to bring together individuals of diverse backgrounds and perspectives in an inclusive, student-centered university that develops the potential of learners and the well-being of communities. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.
About the Position
This is a project-employment position, ending September 2020.
As our Special Projects Manager for Facilities you will report to the Director of Facilities Management (FM). You will be responsible for managing a broad and diverse portfolio of assignments that do not naturally fall into existing responsibilities, developing and coordinating projects and initiatives that involve departments and individuals within FM and from across the University. Under the general direction of the Director, you will be responsible for identifying and making recommendations for various facilities management related improvement projects and strategic initiatives. You will provide a continuous focus on organizational improvement, efficiency, and effectiveness.
Your position responsibilities include:
Supporting a large-scale department, division, and occasionally University-wide projects that incorporate a proactive and innovative solution to addressing business challenges and achieving organizational goals and objectives. Integrates how the big picture of the initiatives comes together from definition through implementation on implications across the business.
Supporting development of clear case for change, desired outcomes, accurate scope, clear roles and decision-making
Giving advice and counseling leaders without owning the projects yourself in order ensure the steps, tracking and expectations are consistent
Supporting initiative teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes. Surfaces capacity, resourcing issues and any other red flag issues needing leadership attention. Ensure effective stakeholder engagement and communications. Ensures timelines are adhered to for initiatives by keeping executives aware of any red flags concerning the timing or integration process
Supporting departmental effectiveness through the systematic collection, analysis, organization, and dissemination of quantitative and qualitative information concerning the characteristics and performance of Facilities Management
Gathering and organizing data related to strategic initiatives
Analyzing and presenting recommendations to management based on metrics
Internal metrics tracking for Facilities Management performance objectives
Creating and reviewing reports and records of activities to ensure progress is made toward specified objectives
Creating and recommends policies, standards, and standard operating procedures for consideration
Your core duties and reponsibities will include:
Strategic Business Planning/Project Management
Provide project support to the Director, including managing select strategic initiatives that advance institutional goals and coordinating select processes and procedures in the FM department, within Business & Financial Affairs, and across university divisions.
Strategy development for effective policy and practice implementation within FM and across the University, make program and policy recommendations based on research and data, represent FM at partnership meetings, and recommend programmatic shifts to improve outcomes.
Developing alternatives, making recommendations, and assisting in implementation of selected alternatives
Constructing and analyzing data for strategic decision-making; collaborating with other organizations to gather data; developing conclusions and presenting high level summary of recommendations
Researching and evaluating emerging industry trends as it pertains to the assigned project(s). Preparing analysis, recommending, and assisting in implementing best practices
Communicating, conveying, and visualizing informed conclusions and recommendations based on quantitative analysis of data and qualitative analysis of conditions
Making recommendations to the Director in regards to establishing priorities and identifying and resolving problems that are administrative in nature; may interact with and influence senior leaders with written summaries and/or presentations on assigned research
Participating in critical analysis of existing systems and processes and identify opportunities for process improvement
Providing support with the interpretation and implementation of FM policy, procedures, and governance
Assisting in the development of policies, procedures, record-keeping, and duties related to FM operations
Conducting research regarding a wide variety of issues to respond to stakeholder inquiries
Developing and maintaining productive customer and staff relationships
Monitoring system outcomes as well as strategic planning metrics and milestones; researching, gathering detailed information, analyzing information, and proposing solutions
Assisting in developing and modifying internal processes and procedures to improve process, project management, and communication method
Developing, implementing, and testing success metrics to measure and benchmark operational efficiencies/project successes
Bachelor's degree and demonstrated experience in project management, business process improvement, or leadership of complex projects with broad impact. Experience can be substituted for degree.
Project management & problem solving experience:
Demonstrated ability to independently analyze complex problems, research issues, draw appropriate conclusions, efficiently measure results, and develop and implement innovative solutions.
Demonstrated ability to organize workload and manage priorities, manage multiple projects simultaneously, and be flexible to respond in stressful situations and to unexpected job demands with frequent interruptions and minimal supervision.
A successful candidate must be detail, action, solution and results-oriented. The incumbent must demonstrate creativity, foresight, and mature judgment in managing components of improvement projects.
Business planning knowledge or aptitude:
Requires ability to exercise judgment and discretion in developing, writing, and implementing operational, procedural, and administrative policies, procedures, or practices.
Articulates experience with or ability to develop alternatives and strategies for effecting change or providing solutions to organizational business challenges.
Excellent communication skills – verbal, written, and relationship building:
Includes ability to prepare materials for and clearly and effectively communicate information to internal and external audiences and client groups.
Demonstrated ability to develop and maintain cooperative working relationships between diverse operating units of the University including front-line staff, faculty, students, and administrators.
Extensive and demonstrated professional knowledge and proven experience in strategic initiatives management and consulting practices, as reflected by practical experience in financial and budgetary applications.
Demonstrated ability to recognize and consider the strategic and long range view of complex current circumstances and relationships.
Demonstrated experience in strategic planning for organizations.
Familiarity with institutions of higher education or comparable organizations.
Experience and knowledge of change management principles, methodologies, and tools.
Experience with performing organizational assessments for change readiness and implementing mitigating strategies.
Leading or actively participating in quality improvement projects/activities using quality tools to analyze problems (e.g. fish-bone diagrams, cause and effect analysis, flow-charting, pareto analyses), and applying six sigma, lean, or PDSA/PDCA for the overall project;
CEFM, CFM, CEFP, or similar certification.
The market range for this position is $63,990- $81,765.
A cover letter and resume are required. Please articulate or demonstrate in your resume and cover letter how you meet the required and preferred qualifications.
Please include the names and contact information of three professional references.
Closing Date Notes
30 days after job posted
Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Vice Provost for Equal Opportunity and Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); email@example.com
WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.
With 15,000 students, 160 academic programs, and an energized campus community, Western offers the focus on students and the faculty access of a smaller college and the academic choice, resources, multicultural diversity, and room to grow of a large university. Western is located in beautiful Bellingham, a scenic coastal city of approximately 80,000 situated between Seattle, Washington and Vancouv...er, British Columbia. With easy access to both the Cascade mountain range and the Pacific coast, the region is rich in cultural events and attractions as well as many recreational activities. Western is known nationally for its successes, including being named the top public master’s granting university in the Pacific Northwest by U. S. News and World Report and one of the best colleges in the nation to work for by the Chronicle of Higher Education.