Venable LLP is seeking an experienced Manager to join the Information Technology team in our Baltimore, MD office. The Service Operations Manager will be responsible for overseeing the Service Operation function which delivers support, service monitoring and maintenance of the production server computing and network environment, in line with ITIL and/or industry best practices. This manager will participate in and supervise the daily operational tasks of the team responsible for all Tier 2 operational activities and will be accountable for customer incident and service request escalations.
The ideal candidate will be responsible for... •Managing all aspects of the Service Operations group with a specific focus on team work, service excellence and ownership for resolving escalated customer incidents and service requests. •Working with the Technical Operations Manager to ensure new services are transitioned seamlessly into production. Identifying operational support needs including process, procedures, roles and responsibilities. •Monitoring and assess alerts. Working with Technical Operations and design teams to address service events and vulnerabilities in the environment.
The successful candidate will demonstrate... •Minimum of 4 years’ management experience in an enterprise operations environment. •Minimum of 8 years supporting Windows desktop/server operating systems and technologies including Windows, Active Directory, WINS, DNS, Exchange, and VMware. •Experience working in an ITIL environment; ITIL v3 Foundation certification highly preferred. •Knowledge and support of local area and wide area networks systems and hardware, including switches, routers and firewalls.
We are seeking candidates interested in working as part of the firm’s management team, focusing on client service; continuous learning, innovation and improvement; collaboration; and building human capital. Apply today!
Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, DC, with offices in California, Delaware, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at www.Venable.com.
Venable LLP is an Equal Opportunity/Affirmative Action employer, committed to ensuring our workforce reflects America’s diverse population.