Job Classification: Manager, Cultural Competency Programs
Reports To: VP, Strategy and Development
Summary: The Manager of Cultural Competency Programs will be responsible for the development and implementation of a new initiative designed to improve access and healthcare for immigrants and refugees as well as help the Heartland Health Centers (HHC) healthcare team reach desired patient outcomes. The overarching goals of these initiatives are to: reduce language and cultural barriers; improve health literacy; and improve access to, utilization of, and delivery of care. To achieve these goals, there are four objectives: Improve health literacy and patient care self-management; help patients to navigate from appointment to follow-up care; partner with cultural specific groups to serve their members; and improve workforce responsiveness to the varying cultures. The Manager of Culturally Competency Programs will also serve as a liaison between the patient, the community, and the clinical team. The position is a grant funded one year full-time position. There may be an extension of the employment period beyond the one year end date.
Essential Duties and Responsibilities:
HHC will implement the following multi-year strategies to achieve the main objectives for this new initiative
Work to improve the patient language interpretation services provided to patients through the development and creation of activities such as strategic appointment scheduling and piloting in person medical interpreters.
Develop and compile written information in additional languages: on HHC’s website; for new patient packets; and for basic health information on the most common and chronic health issues and services
Create and implement basic cultural competency training for all staff and specific in-depth modules including improving the clinical team’s diagnostic abilities, understanding of diverse cultural approaches to health issues, and ability to support patient health literacy and self-management of care.
Create and strengthen collaborations with select community partners to improve healthcare access through educating their staff /clients/members about HHC and how to coordinate activities as referrals and appointments.
Assist immigrant and refugee patients with navigating the process from making an appointment to follow-up care.
Coordinate with operational, clinical and outreach staff to implement strategies designed to improve services for immigrant and refugees.
Track process and patient outcomes resulting from implemented strategies.
Coordinate meetings of the Immigrant and Refugee Working Group, a staff committee designed to address improvement of immigrant and refugee healthcare at Heartland Health Centers
Education and/or Experience:
Bachelor's degree with experience in working with immigrants and refugees
Experience with individual advocacy and community outreach
Experience working in a healthcare setting is desirable.
Strong writing and oral communication skills.
Ability to communicate effectively with patients, health care providers and community members.
Ability to work independently and as part of a team.
Ability to pay close attention to detail, manage several projects and meet deadlines.
Proficient in Microsoft word, powerpoint and excel.
Bilingual is preferred.
The employee: is frequently required to sit, stand, and walk; is occasionally required to stoop, kneel, climb, and/or crawl; should be able to lift up to 25 lbs; is frequently required to use hands to key, handle, and/or feel; and should have unrestricted ability to provide physical restraint. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may be exposed to air-and/or blood-born pathogens and may be required to perform duties at and have transportation to off-site locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heartland Health Centers makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.
Heartland Alliance makes all hiring and employment decisions without regard to race, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, physical or mental disability, sexual orientation, sexual identity, immigrant status, political affiliation or belief, ex-offender status (depending on the offense and position to be filled), unfavorable mi...litary discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the Organization's AIDS Policy Statement of September, 1987. Individuals with disabilities requiring accommodation should contact the Employee Services Office at (312) 660-1431.