Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
The Manager of Residential Life Conduct is responsible for supporting the residential educational mission of the Office of Residential Life. The staff member develops, directs, and evaluates residential incident management systems and protocols. Educates the residential population about resident rights and responsibilities and develops and/or edits publications related to residential policies and procedures. Monitors residential incidents and provides guidance to staff on community and residential behavioral issues and crisis. Ensures proper follow-up and resolution is brought to all incidents occurring in the residence halls. Other primary responsibilities include serving as a liaison for the Assistant Dean of Students and Director of WashU Cares to coordinate response for residential students of concerns. This position collaborates with various departmental offices, including the Washington University Police Department, Student Conduct and Community Standards, Legal Counsel, Habif Health & Wellness Center, RSVP Center, Title IX Office, and Office of Emergency Management. The Manager of Residential Life Conduct reports to the Associate Director of Residential Life and is a key member of the senior Residential Life staff.
PRIMARY DUTIES AND RESPONSIBILITIES:
Residential Conduct Management
Provide leadership and oversight for the overall conduct system for the residential student population, sanction tracking, mediation, records management, and sanctioned course management including but not limited to:
Serve as a primary case manager for incidents; oversee and manage the delegation of cases to appropriate residence life staff or referral process to Office of Student Conduct. Review sanctions for consistency.
Oversee the tracking and submission of the Clery Act information for residential life.
Manage the tracking of case management; follow-up and hold residential life staff accountable for consistent case management and sanctioning. Work with residence life staff to manage temporary and permanent housing suspensions by assisting in the distribution of appropriate paperwork.
Serve, when appropriate, as a departmental hearing officer. Serve as an appeals officer for cases adjudicated by residence life staff.
Compile and assess residential judicial data. Oversee the weekly, monthly, semester, and annual conduct reports that track variances, offenses, and trends. Make recommendations and improvements in judicial process model and administration and behavioral intervention strategies.
Assess and maintain software system on a regular basis and make recommendations, if necessary for system upgrade or replacement.
Develop, review, revise and update all written and web-based educational materials related to residential education student conduct, including handbooks, guides and staff training manuals.
Work with the Office of Student Conduct and Community Standards to develop and coordinate comprehensive outreach process, educating residents to behavioral expectations of the University and Residential Life, including written and web-based materials.
Partner with Office Student Conduct and Community Standard to develop and implement comprehensive training program for all levels of staff regarding residential student conduct process, including mission of student conduct interaction; applicable student developmental theory; confrontation methods, and crisis response, incident report writing and review; software system use, appropriate hearing procedures and monitoring of sanction compliance.
Critical Incident, Policy and Emergency Response
Develop, direct, and evaluate residential incident management systems and protocols. Monitor incidents and in consultation with WashU Cares provides guidance to staff on residential student behavioral issues and crisis. Ensure proper follow-up and resolution is brought to all incidents occurring in the residence halls.
Manage the Residential Life “on call” system. In partnership with Senior Residential Education Leadership develop the duty guidelines for duty and ensure all staff are trained on duty protocol.
Provide overall direction and management of crisis response protocols, staff manuals and matrix. Draft existing policies and procedures. Provide crisis intervention and wellness resources to residents.
Assist with facilitating weekly critical incident team meeting. Provide weekly briefings to Executive Director and Director of WashU Cares? on residential incidents.
In consultation with Associate Directors and WashU Cares, provides functional supervision to residence hall staff in managing student incidents and crisis.
Maintain records and statistics to ensure compliance with applicable law and?internal policy. Track health related incidents occurring in the residence hall as appropriate and necessary (i.e. hospitalizations, ill students, counseling and?wellness referrals).
Remain current in case law, compliance guidelines and policies governing higher education and student conduct and informing and educating staff on the implications.
Serve as essential personnel in times of emergency, crisis or other critical times.
Assist in the on-going training and development of student staff in regards to confrontation, mediation and crisis response.
Assure student records are secured and disseminated according to FERPA guidelines.
Recommend needed changes to policy and procedures as evidenced through tracked trends and/or historic precedence.
Coordinate parental notification process, in concert with WashU Cares.
Serve as the liaison between Residential Life and the Assistant Dean of Students and Director of WashU Cares in coordinating response to residentially based students of concern.
Provide on-going support to staff working with students of concern.
Follow-up with residence life staff on duty reports and other students of concern and update appropriate offices and staff as necessary.
In collaboration with Residential Education senior staff, ensure follow-ups with students who appear on the duty report who do not require conduct action or intervention.
Review incident reports, campus police reports, to identify and compile information on students of concerns.
Serve as liaison to the Assistant Dean of Students and Director of WashU Cares and campus partners regarding student wellness concerns.
Actively participate as a member of the RCD/Associate Director Team, attending all meetings, retreats, and appropriate sessions. These would include but are not limited to weekly RCD meetings, weekly senior leadership team meetings, RCD Training, and RCD Orientation.
Serve on after-hours on-call duty rotation responding to crisis situations including mental health issues, alcohol and other drug-related emergencies, roommate conflicts and other behavioral issues. Provide crisis intervention, counseling and conflict resolution for residents with personal and/or interpersonal issues.
Serve on various committees and initiatives in order to maintain a strong connection to the university community and to ensure a broad array of programs. Serve as a member of the Senior Leadership Team, helping to develop and manage policies and procedures for the Office of Residential Life.
Master’s degree Counseling, Social Work, Student Personnel Administration, or related field with three to five post-masters experience in residence life and/or student conduct. Strong administrative and communication skills. Ability to manage multiple projects simultaneously.
3-5 years' relevant progressively responsible experience in higher education, student affairs, counseling, health services, or related field or equivalent combination of education and experience. Must include experience working with crisis management, residential student conduct, policy development, data analysis and reporting, and staff supervision. Experience managing conduct and community standards education. Comprehensive knowledge of crisis management and response protocols.
Excellent analytical, interpersonal, and written and verbal communication and organizational skills; ability to exercise superior judgment and discretion, as well as maintain integrity and confidentiality; proven ability to handle multiple priorities while maintaining a high level of professionalism and attention to detail.
Experience with restorative justice practices, Clery Act reporting, and student conduct record management systems
Department Name/Job Location:
This position is in the Department of Housing / Residential Life. This position is for the Danforth Campus.
The hiring range for this position is $46,215 - $60,079 annually.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Offers made for this position are contingent upon the successful completion of all required pre-employment screens, including a criminal background check, and verification of required professional licenses, registrations, or certifications.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplin...ary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.