Under the direct supervision of the Operations Manager, the International Enrollment Officer works collaboratively in a regional team that includes four Assistant Directors, focusing on targeted enrollment objectives for the designated regions. Is responsible for processing, counseling and managing applications in assigned caseload and ensuring proper student visa preparation. Is responsible for clearly communicating necessary academic documents required to submit an application as well as communicating visa procedures to these students. Counsels prospects, applicants and enrolling students as appropriate. Ensures that application services to prospective students are executed in a manner that fully supports the Comprehensive Enrollment Strategy as approved by the Associate Dean of Admissions Strategy and Operations.
Essential Duties and Responsibilities:
INTERNATIONAL APPLICATION PROCESS –
Oversees processing of new applications. Provides quality control step of checking over each processed application and counsels applicants on incomplete files. Manages TOEFL and credential evaluation process and policies. Determines which applications are complete by researching and authenticating foreign academic documents submitted from individual country academic systems. Researches institutions to determine whether students are required to submit international transcripts through a credential evaluation company.
Evaluates and provides an objective academic assessment for all international applicants for Board of Admission review. This assessment impacts an applicant’s eligibility for admission as one of the three Primary Quality Rating components used for selection by the Board of Admissions.
Identifies special or highly qualified applicants and tags them as such in the admissions system.
Provides technical support when necessary to applicants and enrolling students.
INFORMATION ADVISING AND COUNSELING
Advises applicants and admitted students, prospects and their families, concerning college programs, application procedures, interview and audition policies, procedures for scholarships, housing and other pertinent topics via phone, in person, and in writing.
Provides options on how to finance their education at Berklee.
Counsels applicants and admitted students on alternative options for getting to Berklee.
Upholds a high level of customer service to maintain applicant satisfaction during the entire admissions process, from the prospect level to matriculation.
Responds to questions and clarifies misunderstandings concerning the application process and the academic materials submitted through matriculation.
Provides special letters upon request for admitted students seeking additional documentation for outside funding and visa purposes.
Conducts business communication with home country institutions such as military services, banks, and scholarship organizations as needed.
Processes incoming mail by assigned caseload that arrive separate from the student’s application. Updates the Admissions system and sends response accordingly.
APPLICANT STATUS CHANGES
Processes any students withdrawing, changing semesters, reactivating to a new semester, completing deferral requests, requesting reevaluation, processes audition reschedule requests, within assigned caseload. Includes sending appropriate letter depending on applicant's status.
Counsels admitted students on the re-audition for scholarship process.
Responsible for regular follow-ups with applicants and admitted students within assigned caseload including missing information required in order to complete the application and matriculation process.
Proactively contacts applicants via phone to develop rapport, counsel about missing documents, and to maximize the number of reviewable applicants for the Board of Admissions.
Manages immunization form processing and counseling, determines proof of high school graduation.
Provides matriculation assessments for the Office of Admission based on required documents received and correspondence with student.
Supports Admissions with special projects as assigned.
Determines whether a college transcript or Advanced Placement scores are official and coordinates entering student transfer credits with Registrar's office by assigned caseload.
Provides general advising for transfer credit and participates in transfer credit advising workshops.
Serves as a member of the Operations Team, regularly updating processing and correspondence policies to better serve the extensive quantity of applicants and to prepare timely delivery of completed applications to the Board of Admissions.
Maintains familiarity with the application, scholarship, audition, Board of Admissions processes, and procedures and policies of all Enrollment offices, including technology resources.
Proactively makes recommendations to the Manager of Operations regarding implementation of initiatives that will increase the conversion rate from prospect to applicant and submit to complete.
AUDITIONS and INTERVIEWS
Work Boston A&I as scheduled during the year
Travel with A&I team, and occasionally serve as trip leader
The mission of Berklee College of Music is to educate, train, and develop students to excel in music as a career. Developing the musicianship of all our students is the foundation of our curriculum. We believe that the lessons and qualities derived from that work?the self-discipline needed for excellence, the empathy required of music making and the openness and inquisitiveness essential to creati...vity?are critical to achievement in any pursuit, musical or otherwise; and that music is a powerful catalyst for personal growth, which is central to any collegiate experience. Founded on jazz and popular music rooted in the African cultural diaspora, our comprehensive curriculum is distinctly contemporary in its content and approach, and embraces the principal musical movements of our time. Through a course of scholarly and practical learning experiences integrating performance and writing, our curriculum covers the variety of influential styles, relevant technologies, and career opportunities open to today's music professional.