If you're looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager Customer Relationship Manager.
In this role, you will
Asset to set Retail Banking and Wealth Management customer contact strategy aiming to profitably grow, deepen and retain relationship with customers cutting across Propositions, Products and Distribution
Drive the setting of Customer Relations Management goals, objectives and priorities for both short and longer term, in line with Propositions and business strategy to maximize current and future value from customers and grounded in single customer view based on insights drawn from customer data
Participate in the development of annual contact plans and drive the detailed design of Retail Banking and Wealth Management customer contact initiatives based on analytic insights
Drive the transition of customer contact plans and tactics into relevant Distribution channels and deliver business targets within capacity and budget constraints
Work with Centre of Excellence to set priorities, standards and resources requirements
Implement the design and build Customer Relations management framework and infrastructure and governance covering calendar, budget, and process involving Proposition, Products, Distribution and Marketing, and encompassing all Retail Banking and Wealth Management segments
Review contact effectiveness, and identify learning, insights and actions
To be successful in this role, you should meet the following requirements
Able to translate concept into actionable plans mobilizing off shore resources
Strong collaboration and influencing skills are required to work effectively with Propositions, products, Distribution and Marketing
Experience in Customer Relations Management practitioner within the banking industry with technical know how and strong business acumen
Strong understanding of profit and cost dynamics
Good stakeholders management, able to translate analytic insights into revenue generation Customer Relationship Management plans and actions
For further details and application information please visit our career site, search under reference number 00009SVE
You'll achieve more when you join HSBC.
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Issued by The Hongkong and Shanghai Banking Corporation Limited