If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Global Trade and Receivables Finance is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry's most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.
We are currently seeking an experienced professional to join this team in the role of Implementation Manager.
Leading the implementation of operational plans and priorities to drive delivery of the agreed client execution strategy, ensuring Regional requirements and variations in the business model are accurately accounted for in our Client on-boarding methodology
Delivery of client implementation programmes as part of end-to-end client execution and transaction fulfilment lifecycle
Leverage Client feedback to shape client proposition and new product development activity across
Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients
Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTRF
Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with:
Internal - Risk and Compliance, Relationship Management, Product and Proposition Management, Client Services, Business Risk & Control Management (BRCM), Technology, and Business Development
Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership
Build and manage relationships with "key service" providers i.e. Payments & Cash Management (GLCM) E-Commerce and Integration, Legal and Advisory and relevant teams within Customer Groups particularly those that complete and manage KYC processes
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
Contribute to the development, implementation and maintenance of GTRF management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
Contribute to the implementation and monitoring of the application of GTRF policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Broad commercial banking and relationship management experience including an in-depth knowledge of the Trade & RF business (3-5 years)
Knowledge of all aspects of the CMB business
Experience of sales and customer relationship development
Experience of performing market trend analysis
Proven ability to provide clear leadership and direction, in the context of a global business/product area
Experience of operating with Project Management methodologies and disciplines
Proven track record of Change Management - confident in challenging business-as-usual operating models
An understanding of the changing regulatory environment externally and its potential impact on the business