The Veterans Services Coordinator is the VA Certifying Official and the primary point of contact for Veteran and Active Duty students studying through Maryville University. The position functions within the Student Service Center which encompasses Student Accounts, Financial Aid, Cashier and the Office of the Registrar. The Veterans Services Coordinator will support the integrated functions of the Student Service Center as they relate to faculty, staff, students, parents, alumni and the other members of the Student Service Center Team. The successful candidate must be committed to fostering a culturally diverse atmosphere for faculty, staff, and students.
Primary Job Functions:
Primary contact for all Veterans and Active Duty Military students
Certification of all Veterans students utilizing VA educational benefits through VA-Once and tracking their progression within Ellucian Colleague
Educating Veterans and Active Duty Military students concerning the VA benefits to which they are entitled, educational and non-educational
Facilitation of a Veteran/Military student community within the Salesforce CRM database
Debt Management for students receiving VA benefits
Recruitment and Supervision of VA work study student(s)
Additional Job Functions:
Assisting other Registrar Team members with their primary job functions at peak times, such as transfer articulation, registration, withdrawals, etc.
Assist students from all populations via phone, e-mail, and live chat with inquires related to the areas of expertise housed within the Student Service Center
Bachelor's degree or 4 years of experience as a VA Certifying Official
Excellent customer service and interpersonal skills
Excellent written and interpersonal communication skills
Ability to maintain confidentiality
Knowledge of integrated software systems as well as Windows applications, file management, and Microsoft Word and Excel and the ability to learn new systems
Ability to multi-task and work in an open office atmosphere
Ability to handle multiple tasks and prioritize appropriately
Ability to work collaboratively in a dynamic team environment
Ability to be adaptable, intuitive, and flexible
Strong sense of initiative; self-starter
2 or more years of experience in VA Services or military experience
Knowledge of VA programs outside the Educational Benefit realm
Experience with VA educational and benefits resources and systems
Experience with Colleague/Ellucian and/or Salesforce
High comfort level with technology and integrated system-process thinking
Analytical and mathematical skills for reporting on student data and calculating student tuition and fees
Special Instructions to Applicants:
An offer of employment is contingent upon successful completion of a background screening.
Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.
Maryville University is a selective, comprehensive and nationally ranked private institution more than 6,000 students. Maryville offers more than 100 degrees at the undergraduate, masters and doctoral levels to students from 50 states and 32 countries. Consistently ranked as a top private school by Forbes and Kiplinger's, Maryville has been named the Number 1 Over-performing University in the nat...ion by US News and World Report for the last two years. Maryville's athletics teams compete in 20 intercollegiate sports at the NCAA Division II level in the Great Lakes Valley Conference. Founded in 1872, the University is ideally situated on 130 picturesque acres in West St. Louis County.