Under the direction of the Vice President of Concessions, the incumbent will be responsible for concessions planning, budgeting, reporting and oversight related to rental cars, ground transportation, retail, duty free, food & beverage and other related ancillary services. In addition, the Director will play a critical role in defining and implementing future-focused strategic initiatives for profitable and sustainable business performance and revenue growth of non-aeronautical activities.
The ideal candidate is a seasoned leader with strong financial acumen and deep experience in lease administration and management in a similarly complex organization. With customer experience being core to success, the Director will lead the ongoing forecasting, budgeting and management of all concessions and concession related activities including the Authority’s ACDBE objectives.
In addition, the Director will provide leadership and guidance to a dedicated team, inspiring a collaborative and collegial culture that is high performing and results-focused.
The Aviation Authority is a fast-paced and quality driven customer service organization well known for building strong teams and delivering results through a collaborative style of people development.
Note: The following job description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities associated with this position. The duties listed are illustrative, not exhaustive and any omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Management may require incumbents to perform job duties other than those contained in this document at any time.
Lead a collaborative results oriented team through active coaching, mentoring, and motivation. Select, train, supervise, and evaluate team.
Develop annual budgets, monthly forecasts, and reports; analyze passenger, market and financial data on a monthly basis to provide business updates and achieve KPI’s.
Collaborate on long term forecasting and the Strategic Business Plan.
Direct, develop, and manage the negotiation and management of airport concession agreements, including rental cars, food & beverage, retail, advertisement, sponsorships, vending, and passenger services, and other revenue generating non-airline services; negotiates agreement amendments.
Research, develop, and make recommendations to retain or generate additional revenue in each of the above-mentioned line of businesses/categories.
Review the business and financial plans of existing concessions and commercial activities to determine the short- and long-term healthiness of the business and to assist concessionaires in determining if changes are required.
Prepare and deliver presentations related to the Concessions lines of business to internal and external audiences on a regular basis.
Work with Airlines, Marketing, Customer Service, and other departments to identify customer needs and develop concession opportunities to meet those needs.
Develop strategic direction and direct the activities to identify trends in the passenger demographics, preferences, and identify opportunities to optimize revenues and enhance customer satisfaction.
Administer consultant contracts, conduct public meetings and contribute to the process for selection of concessionaires, recognizing the Procurement Department has the lead role.
Manage the development of income projections, space planning and design, selection of operators, capital, as well as financial management analysis, merchandising, product promotions; develop rent structuring to facilitate concession pricing policy.
Direct, develop, and manage market surveys to determine the value of new initiatives.
Monitor concession program finance and customer service performance; ensure Concessionaires are meeting financial and operational obligations.
Identify gaps in product offerings, financial performance, and/or customer service and consult with concession operators to improve execution, including product selection, merchandising, and service.
Administer the provisions of the Use Agreement governing the Airport as related to revenue programs.
Review and approve Letters of Proposal, Requests for Proposal, Invitations for Bid, and Requests for Qualification.
Oversee the document development and presentation of items requiring Board of Directors approval.
The minimum qualifications required to perform successfully in this position are a Bachelor’s Degree with a major in public or business administration or a related field; and eight years of progressively responsible experience in planning, developing and implementing revenue driving strategic initiatives, negotiating and administering revenue contracts; or an equivalent combination of training and experience. Experience should reflect demonstrated knowledge and a thorough understanding of profit and loss statements, budgets, and Airport Concession Programs or commercial real estate leases as well as administration and management of contracting documents, and compliance with policies and procedures.
Additional Salary Information: Salary is commensurate with education and experience
Tampa International Airport (TPA) is the premier gateway to the West Coast of Florida with a market area of 7.3 million people living within a two-hour drive. The airport serves approximately 19 million passengers per year with 77 domestic and international destinations. Major airlines at TPA include Southwest Airlines, Delta Airlines, JetBlue Airways, United Airlines, American Airlines, Spirit ...Airlines, Frontier Airlines, British Airways, Copa Airlines, Edelweiss Air and Air Canada. The airport is renowned for its excellent facilities and relentless focus on customer service. Travel and Leisure Magazine recently ranked TPA second among all U.S. airports, while industry benchmark ASQ ranks TPA third best globally for its category.