If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The Associate Director of Business Process Improvement will be responsible for the day-to-day management of quality improvement activities. The Associate Director will bring expertise in quality monitoring, performance management and improvement so that the myConnections program will be able to continuously improve the health and well-being of CDBs in Honolulu and the Waianae Coast by systematically identifying and addressing health-related social needs. One of the key responsibilities for the Associate Director will be to assume responsibility for the Quality Improvement Plan (QIP). The Associate Director will work closely with the Quality Improvement Committee of the Hawaii AHC Advisory Board (HAAB), which will be responsible for the implementation, coordination and integration of quality improvement. More specifically, this role, working closely with the myConnections State Director, will design and review optimal work flows, tracking metrics, growth tactics and required business outcomes, are staff optimally placed in roles and in the right places. Team processes. Problem solving real time around gaps and analyses. Operational processes. Working closely with state director. Primary Responsibilities:Develop the Quality Improvement PlanManage milestonesFacilitate appropriate data sharing among model participants and the HAABDevelop data sharing protocols and reporting schedulesPrepare gap analysis and integrate areas of improvement into planDevelop QI strategy and establish QI prioritiesCollect and analyze QI measuresDevelop QI reports on progress which include qualitative and quantitative evidence of improvement, including, but not limited to, run-charts, PDSAs and surveysManage accountability of QI plan task leadsPerform additional duties and tasks as assigned
Required Qualifications:Undergraduate degree or higher level of education 5 or more years working in a highly matrix environmentGeneral executive presence / presentation skills1 or more years of program evaluation, data analysis and process improvement experienceExperience in Lean, Six Sigma and/or another Process Improvement MethodologyMust reside in or near the Honolulu geographic target area Preferred Qualifications:Healthcare industry and for-profit experience 4 or more years of more social determinant of health experience 10 or more years of managing public health or public medical assistance driven quality health initiatives, with a preferred focus on social determinants of health Experience working with Native Hawaiians, Pacific Islanders, immigrants from Micronesia, and Waianae Coast residents and who are bilingual (Hawaiian, Samoan, Tahitian, Tongan, Maori, Tagalog, and/or Fijian)Six Sigma Green or Black Belt Certification Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Associate Director, Business Process Improvement, Process Improvement, Data Analysis, Quantitative Data, Six Sigma, Green Belt, Black Belt, myConnections, social determinants, Honolulu, HI, Hawaii
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.